1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.

2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.

3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ".

4, through judicial channels, safeguard their legitimate rights and interests according to law.

Article 40 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller.

Public security organs, people's procuratorates or people's courts shall ensure the safety of informants, complainants, informants and their close relatives. Informants, complainants and informants who are unwilling to disclose their names and report, accuse and report their acts shall keep them confidential.

Matters needing attention in returning training courses

1. directly negotiate with the person in charge of the institution, which may be the legal representative or the president of the branch school. Don't always negotiate with the following salespeople or academics, which will be ineffective and waste time.

2. In the process of negotiation, we should have substance in speech, reason and argue with reason.

3. In the negotiation process, we should grasp the pain points and key points, such as false propaganda, unqualified qualifications for running schools, collection of private accounts, no invoices, and K 12 off-campus training teachers without teacher qualification certificates.