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Refund standard of Shenzhen training institutions
Refund of fees shall be handled in strict accordance with the contractual agreement and relevant regulations reached by both parties through equal consultation.

Off-campus training institutions shall sign training service contracts with the educated or their guardians, strictly fulfill the contents of the contracts, and effectively protect the legitimate rights and interests of students. Products or services unrelated to training services such as loans and finance shall not be bundled.

Charge fees according to the charging items, charging standards and charging methods that are open to the public, and no other fees shall be charged outside the publicized items and standards. The charging period should be coordinated with the teaching arrangement, and legal charging vouchers (invoices) should be issued, and the fees for more than 3 months should not be charged at one time. Refund of fees shall be handled in strict accordance with the contractual agreement and relevant regulations reached by both parties through equal consultation.

Extended data:

Relevant requirements of off-campus training institutions stipulate:

1, off-campus training institutions should strengthen enrollment management and standardize enrollment behavior. Admissions brochures and advertisements should be reported to the examination and approval authorities for the record, and the contents should be specific and clear. The enrollment brochure shall publicize the charging items, charging standards, school matters, refund methods and service commitments.

2. The form and content of advertisements shall comply with the Advertising Law of People's Republic of China (PRC) and other relevant provisions, and shall not make false propaganda, deceive and mislead the educated and their parents, or conduct publicity or enrollment in primary and secondary schools.

3. In-service primary and secondary school teachers (including teaching and research staff) shall not be employed. Off-campus training institutions that employ overseas and foreign personnel shall go through the registration formalities in accordance with the relevant provisions of the state, and handle work permits for overseas and foreign personnel.

Shenzhen Education Bureau-Shenzhen Education Bureau's Work Plan on Standardizing the Development of Off-campus Training Institutions