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For other possible questions, see the following:
Processing methods of platform problems:
U Q: Failed to upload parents' electronic files?
U A: network congestion is likely to lead to upload failure. You can save the confirmation photo first, wait a moment, and click "Album" to select the confirmation photo to upload.
U q: parents don't have smart phones, how to solve them?
U Answer: The class teacher can log in to the platform through the mobile phone, and click "Apply" → "Upload Electronic File" → Enter the photo upload number of the student basic information form → take photos of the corresponding student's registration information confirmation form and upload them. School administrators can also upload photos of the student confirmation form through the mobile phone login platform.
U Q: What should parents do if they mistakenly bind someone else's registration code?
U A: Parents can log in to the platform through their mobile phones and click Settings →→→→→→→→ Cancel the relationship between you and your children and unbind them. The child's information will be cleared from the parents' account.
U Q: What should I do if the parent registration code is misused?
U A: The class teacher logs in to the platform, clicks Apply → Reset Registration Code, and resets the registration code. The student status administrator account can also be solved by operation.
U q: what if parents forget their passwords?
U A: Parents with mobile phone numbers can open the login interface and click "Forgot Password" to retrieve it. The class teacher can also log on to the platform, click "Apply" → "Reset Parents' Password" and follow the prompts step by step.
U Q: How to master the uploading of electronic files of students in the whole school?
U Answer: Administrators who have registered as students can log on to the platform, click "Application" → "Statistics of Students' Electronic File Upload", and check the completion of each class by class. The class teacher can also log on to the platform through his own account to check the upload of students' electronic files.
How to ask questions and get support?
U A: students at all levels log in through pc and enter the discussion group of students at the same level. Then they can ask questions and ask for support in three ways: 1. Ask questions directly in the group and wait for answers from colleagues at the same level, superior leaders or technical support teachers; 2. Enter the official group and click "Problem Check" in the upper right corner to search for frequently asked questions. If the FAQ page does not have the details of this question, you can feedback the question to your superiors through "Ask Questions"; 3. Through group members, find technical support teachers, ask them questions and seek solutions.
U Q: What should I do if the names of students and parents are wrong?
U A: Parents can log in to their own platform through their mobile phones, and click Settings → Child Information → Select Modify Item → Modify Complete.
U q: forgot the parent platform number?
U Answer: After the class teacher logs in to the platform, click "Group"-select the parents' head portrait, click to view the parents' details and find the platform account.
U Q: If there are multiple children, how can I upload them?
A: Complete the registration of a student registration code. After logging in, click Settings-Child Information-Add Other Child Information, and complete it step by step according to the interface prompts.
U Q: During the registration process, parents encountered problems such as flashing back and leaving late, which made the registration code unusable.
U A: The class teacher resets his registration code and re-registers with the original registration code.
U Q: There is no "basic information photo upload number" in the confirmation form for exporting basic information.
U A: The local database docking is not completed, and the student registration system has not been updated. It can only be printed after being notified by the superior.
U Q: How to reset the platform password of the class teacher/student status administrator?
U A: The class teacher who has bound the mobile phone number can open the login interface and click "Forgot Password" to retrieve it. The student status administrator can also log in to the platform to enter the background (the third icon in the lower left corner of PC), and click Find → Find User → Enter the query fields (platform number, user name, mobile phone number, etc.). ) → Find → Enter the user list → Reset the password. If the student administrator's password is wrong, the provincial administrator can also reset it as above (verify the identity before resetting the password! )
U Q: How can I bind my mobile phone if I want to retrieve my password?
U Answer: Log in to the education platform with your mobile phone, and click Settings → Personal Nickname → Mobile Phone → Enter the mobile phone number → Get the verification code → Verify the successful binding, and then you can retrieve the password of the education platform through your own bound mobile phone number.