According to relevant information, the Education Bureau will personally come to the school to investigate parents' complaints. According to the Education Law of the People's Republic of China, schools should establish a mechanism to protect students' rights and interests, and must not charge fees in violation of state regulations, seek benefits by selling goods and services to students or punish students. If the school violates the above regulations, the Education Bureau can order it to make corrections, and parents of students can also complain to the Education Bureau.