This problem seems simple, but in fact it is very complicated.

1, what criteria do you use to define an excellent lobby guide?

Is it from the manager's point of view?

Or from the guest's point of view?

2. On different occasions, guests at different levels will have different evaluation focuses on the service of tour guides.

Some guests need the initiative and enthusiasm of the tour guide to be satisfied.

Some high-end guests pay more attention to the personalization of tour guide language, because the stereotyped language and mechanical tone sometimes make people feel fake and empty, and they are dealing with errands.

3. When solving the personalized help of the guests, the personalized method must be adopted.

The use of official diplomatic language in tour guide service is very lethal, and what makes guests more dissatisfied is the sometimes changeable attitude of tour guides.