1. Submit a refund application: Students or parents need to submit a refund application to Dapeng Education. You can contact Dapeng Education Customer Service Team by phone, email or online customer service channel to apply for a refund. When applying, you need to provide relevant supporting materials, such as ID card and application form.
2. Review the refund application and deduct the handling fee: Dapeng Education will review the refund application of students or parents. During the audit, Dapeng Education will verify the identity information, payment records and other related information of students or parents. If the fee is stipulated in the contract signed by the students or parents, Dapeng Education will deduct the corresponding fee when refunding the fee. The specific amount and method shall be implemented according to the contract.
3. Refund processing and refund progress follow-up: After approval, Dapeng Education will refund the remaining tuition fees to students or parents. The refund method will generally be implemented in accordance with the contract, which can be refunded through the original payment channel or by bank transfer. Students or parents can check the refund progress through Dapeng Education official website or customer service channels.
Reasons for Dapeng Education to Choose Refund
1. The course quality is not up to standard: students or parents may think that the course quality of Dapeng Education is not up to standard, such as unreasonable curriculum, low level of teachers, and impractical teaching materials. In this case, students or parents can choose to refund the fees to avoid wasting time and money.
2. Unsatisfied service quality: Students or parents may be dissatisfied with the service quality of Dapeng Education, such as inadequate after-sales service, untimely service of educational administration personnel, impatient reply from teachers, etc. In this case, students or parents can choose to refund the fees to express their dissatisfaction with the quality of service.
3. Limitation of contract terms: Due to the limitation of contract terms, students or parents can choose to refund the fees. For example, the contract may stipulate that the fee can be refunded within a certain period of time, but it cannot be refunded after this period. Or some other restrictions may be stipulated in the contract, which makes it impossible for students or parents to meet the refund conditions.