1. Apply for a refund from Juxue Education Customer Service. If the customer service refuses or delays, you can cancel the contract by writing a statement of withdrawal and refund, and sign it and send it to the customer service app or email address.
2. If you still can't get a refund, you can expose it to the public and ask for help through online complaint channels, such as black cat complaints, consumer complaints, and cost-effective complaints.
3. If the problem cannot be solved, you can bring a lawsuit to the court and ask Juxue Education to perform the contract or compensate for the losses.