2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.
3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ".
4, through judicial channels, safeguard their legitimate rights and interests according to law.
Points to note:
1. directly negotiate with the person in charge of the institution, which may be the legal representative or the president of the branch school. Don't always negotiate with the following salespeople or academics, which will be ineffective and waste time.
2. In the process of negotiation, we should have substance in speech, reason and argue with reason.
3. In the process of negotiation, we should grasp the pain points and key points, such as false propaganda, unqualified running schools, collection of private accounts, failure to issue invoices and so on.
4. Consultation and complaint should be used together, and consultation and litigation should be used together. Sometimes a phone call from the competent department is more useful than anything else, and sometimes the money will be refunded immediately after receiving a subpoena from the court.
If the training institution does not refund the money, it can negotiate with the institution for a refund, and both parties make concessions to reduce the consumption of time and money cost brought by litigation. If no agreement can be reached, a lawsuit can be brought to the court to explain the losses caused by the institution's breach of contract, request the court to judge the institution to refund the deposit or tuition fee, and may require it to compensate part of the liquidated damages.
In order to avoid the problem of fee refund disputes, we should negotiate with the organization when signing up. If we have not taken the exam or studied before, whether we can refund the fees, and if so, how much fees should be deducted, because many training courses are special and many of them cannot be refunded. Some of them have taken some courses, but they have to deduct money, so they must negotiate and write it down in black and white before paying the fees.