Our station took the opportunity of creating the Youth Civilization as an opportunity to carry out the monthly activity of improving service quality, carefully arranged and took effective measures. We have achieved "three in place": first, the organization and leadership are in place; Second, publicity is in place; Third, supervision and inspection are in place. In this activity, the level of window service was significantly improved, complaints were significantly reduced, and many highlights emerged in the activity, which won wide recognition from all walks of life. Although the activity has come to an end, it has set off an upsurge of better service, more competitive business, better quality and better image in the whole station. We should continue to carry forward the spirit of "Service Quality Promotion Month".
At the meeting, stationmaster Zhong read out the evaluation methods, and the heads of various departments reported the activities of "Service Quality Improvement Month" in their own departments. The judges scored one by one according to the innovative promotion, service process, effect, favorable comments and effective complaints of the activities.
In his speech, Mr. Zhong put forward specific requirements for consolidating the achievements of the activities, establishing a long-term mechanism, further innovating the contents and forms of the activities, and insisting on carrying out high-quality service activities as a long-term work, so as to truly achieve the goals of improving quality, improving work style, strictly managing enterprises and establishing an image.
This "Service Quality Promotion Month" activity is the key work in May, and all departments should constantly innovate the form of quality service and enrich the connotation of quality service. To reward customer satisfaction, and constantly improve the quality of quality supervision services, improve service level, and show a good image.
Seriously sum up, form a long-term mechanism for quality service, and firmly establish a sense of service brand. Timely regularize and institutionalize the good practices and experiences in the "Service Quality Promotion Month" activity, build a long-term mechanism for quality service, form a high-quality service culture system, and transform it into a lasting driving force for standardizing the management of quality supervision stations and promoting their sound and rapid development.
This summary appraisal meeting also provides a learning platform for the whole station window. Summary is not the end, but the beginning of new quality service. All employees should take this opportunity to sum up the successful experience in the process of refining activities in time, integrate and improve the existing successful practices, and make them rise to the institutional level to play a far-reaching and lasting role. We must continue to be based on reality, carefully investigate and sort out problems, take the initiative to rectify and improve in time, and let quality services be internalized in the heart and externalized in the line.
Chapter II Summary of Quality Improvement Month Activities
In order to conscientiously implement the spiritual requirements of the AQSIQ and the provincial bureau to carry out quality improvement, according to the unified deployment of the provincial bureau's quality improvement plan, on the basis of carefully analyzing the product quality situation in the whole city, and centering on the main line of "improving the quality and safety level and serving the stable and rapid development of the economy", our bureau adheres to and constantly improves the successful experience of the "Quality and Safety Year" activity, further consolidates the quality foundation, strengthens safety supervision, improves service level, and promotes the construction of a quality working mechanism and a quality supervision culture to ensure quality improvement. First, strengthen leadership and make careful arrangements to ensure that the special rectification work is in place.
After the product quality improvement of the Municipal Bureau was issued, the Bureau quickly convened a party group meeting to conduct special research and deployment, and set up a leading group for quality improvement with the party secretary and director Chen Long as the team leader, the director in charge as the deputy team leader, and the heads of various functional departments as members. There is an office under the leading group, located in the quality department, which is specifically responsible for the organization, leadership and daily business of quality improvement. At the same time, according to the actual work in the city, the "Opinions on Carrying out Quality Improvement Activities" was studied and issued, and the activity requirements, work priorities, objectives and tasks, time steps and work measures were carefully arranged. , and carefully deploy each task to each functional department. At the same time, this activity will be included in the annual key work, and the party group will regularly convene relevant responsible persons to hold meetings to listen to the progress of the work, deploy the focus of the next stage of work, and timely handle and solve the difficulties and contradictions encountered in the quality improvement action, so as to lay a solid foundation for ensuring the quality improvement work.
Two, focus on strengthening measures to ensure the effective promotion of special rectification work.
1, vigorously implement the promotion strategy. Increase the intensity of training. Focusing on the advantages of characteristic industries in our city, we will focus on strengthening the brand cultivation of glasses, automobile lamps and characteristic agricultural products. All departments will provide one-stop service for the establishment and application of enterprises, help enterprises solve some practical problems in the process of striving for Excellence in time, and create a good external environment for enterprises. A total of 30 enterprises in Zhenjiang were declared and 8 enterprises in Jiangsu were cultivated. To build a national high-quality automobile and motorcycle parts production base as a regional brand, the quality level, R&D capability, safety production, energy saving and consumption reduction, environmental protection of all automobile and motorcycle parts enterprises in Xinqiao, jiepai and Xiansan towns were investigated and filed. And sort out the list of unlicensed, fake and shoddy enterprises that violate laws and regulations on safety production and environmental protection, laying a solid foundation for the next step.
2. Focus on promoting the strategy of technical standards. Report the Opinions on Accelerating the Implementation of Technical Standards Strategy to the municipal government. At present, this opinion will be officially issued after discussion at the mayor's executive meeting. Report to 1 national agricultural standardization demonstration zone and 1 provincial agricultural standardization demonstration zone, and report five provincial local standards: Yin Hong Black Tea, Yin Hong Black Tea Processing Technical Regulations, Cordyceps militaris Cultivation Technical Regulations, and Bottled Flammulina velutipes Factory Production Technical Regulations. Report 1 service standardization demonstration site. Report to 1 circular economy pilot enterprises. Actively help the city's automobile lighting enterprises to formulate the enterprise standard of "automobile lighting devices and signal devices".
3. Comprehensively promote the strategy of developing inspection through science and technology. After the reform of the management mode of inspection institutions was completed, Jiangsu Automobile Lamps Quality Supervision and Inspection Center was separated from the original management system and managed separately, which effectively improved the operation efficiency of inspection institutions and realized the rapid growth of business volume. The detection income of the automobile lighting center in the first quarter was nearly 2 million yuan. The national center for quality supervision and inspection of glasses products earned 930,000 yuan in the first quarter, an increase of 430,000 yuan over last year. Conscientiously do a good job in the preparation of the provincial hardware tools product quality supervision and inspection center. At present, preparations for the collection of standards, equipment selection and talent introduction are progressing smoothly. The "Danyang Laboratory of Jiangsu Textile Product Quality Inspection Center" jointly established with Jiangsu Tanghuang Group was officially awarded by Jiangsu Textile Product Quality Supervision and Inspection Institute on March 1 1. The quality inspection institute is mainly responsible for guiding the quality system operation and testing business of Danyang laboratory, as well as the testing technology training and certification of testing personnel.
Chapter III Summary of Quality Improvement Month Activities
According to the relevant requirements of the "Year of Improving Quality" implementation plan of the County Education Bureau and the "Year of Improving Quality" implementation plan of Zhujiajian Island Education Center, in order to effectively promote the development of primary education in our township and further improve the quality of education, a series of activities to promote quality improvement have been carried out. These activities are summarized as follows: 1. A mobilization meeting was held.
After receiving the document from the county education bureau on the implementation plan of the "Quality Improvement Year" activity, our school immediately organized a mobilization meeting for the "Quality Improvement Year" activity, and carefully organized and studied the relevant requirements of the county education bureau on carrying out the "Quality Improvement Year" activity in the county education system. Through learning and mobilization, teachers in our school have further clarified the general requirements, work priorities and methods and steps of carrying out the "Quality Improvement Year" activities, fully realized the importance and necessity of carrying out the "Quality Improvement Year" activities, and effectively enhanced their consciousness and sense of responsibility in doing this activity well.
Second, establish a leading body.
In order to ensure that this activity is carried out in a solid and effective way and all tasks are effectively implemented, the school has set up a "quality improvement year" leading group headed by President Bao Youyi, and the deputy head carries out relevant activities in each quality improvement year. Principals (team members) of primary schools organize their own schools to carry out relevant activities according to the requirements of activities, and form school quality analysis reports and summary reports.
The third is to establish the theme, create an atmosphere, pay close attention to implementation and promote quality improvement.
1. Define the theme of the activity and point out the direction of quality improvement.
Our school regards "strengthening internal management, striving to improve the quality of education and teaching, and running the people well"
Italian schools "is the theme of this activity. In order to highlight the theme and carry out this activity solidly, the school focuses on the following aspects: First, vigorously improve the quality of classroom education and teaching in schools. Our school strengthens the usual supervision, and supervises the teacher's attendance and teaching routine at any time without saying hello; Changed the scoring method of teachers' unified examination results; The system has been modified in many places; Encourage teachers to attend more classes, watch teaching CDs and videos, and actively participate in open classes. Teachers' teaching level has been improved to varying degrees. The second is to vigorously standardize school-running behavior. The school further clarified that it is strictly forbidden to run schools in strict accordance with national policies and norms. The third is to improve work style. Teachers are required to be enthusiastic, sincere and enthusiastic when receiving parents, and pay attention to methods, love and patience when treating students. It is necessary to further improve work efficiency and clarify responsibilities. Fourth, vigorously promote the openness of government affairs and school affairs. Fifth, vigorously improve the system, standardize administrative behavior, and establish and improve relevant school systems. Combined with the activity of "striving for Excellence", our school solicited opinions and suggestions through various channels such as issuing consultation forms and democratic life meetings, sorted out and summarized the collected opinions, formed a written summary, and further revised and improved the school system on this basis. Sixth, vigorously improve the quality and ability of teachers. Adhere to the system of focusing on business study and political study once a week.
2. Actively publicize and guide, and form a strong activity atmosphere.
In order to make this activity deeply rooted in the hearts of the people, create a good activity atmosphere, better implement the guiding spirit and requirements of the "Year of Quality Improvement" activity, make the "Year of Quality Improvement" activity deeply rooted in the hearts of the whole school, and do a good job in the "Year of Quality Improvement" activity of the school, the school hangs publicity banners in a prominent position, announces the implementation plan on the campus network, and opens a special issue in the publicity column to publicize the significance and effectiveness of this activity around the theme of the activity.
3. Scientific and standardized management to improve the quality of education and teaching.
The quality of education and teaching is the lifeline of the school, and all the work of the school must serve the teaching and improve the quality of education and teaching. Based on standardized management, our school takes innovative development as an initiative, aims at improving quality, and around the overall goal of improving teaching quality and school conditions, adjusts ideas, innovates mechanisms, formulates plans, revises systems, and improves working procedures and responsibilities. At the same time, vigorously carry forward the diligent, pragmatic and enterprising work style. Do your best, educate people carefully and create a new situation. To this end, primary schools in my township mainly do a good job in education and teaching from the following aspects to improve the teaching quality in an all-round way.
Through the activities of "Year of Quality Improvement", all teachers have carefully found out the problems existing in the school and themselves, unified their thinking and further improved their understanding. Through this activity, teachers have further enhanced their sense of responsibility and mission, corrected some irregular behaviors, and further improved the quality of education and teaching in our school. Although some work has been done and some achievements have been made, there is still a big gap compared with the requirements of superiors. We will make unremitting efforts to foster strengths and avoid weaknesses and run a school that the people are satisfied with!