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Legal basis:
Regulations of People's Republic of China (PRC) Municipality on Letters and Calls
Article 9 People's governments at all levels and departments of people's governments at or above the county level shall announce to the public the correspondence address, e-mail, complaint telephone number, reception time and place of letters and visits, inquiry methods of handling progress and results of letters and visits and other related matters.
The working departments of the people's governments at all levels and the people's governments at or above the county level shall publish laws, regulations, rules, procedures for handling letters and visits and other related matters that provide convenience for letters and visits at their reception sites or websites.
Tenth city and county people's governments and their departments, township and town people's governments shall establish a petition reception day system for the heads of administrative organs, and the heads of administrative organs shall coordinate the handling of petitions. The complainant can complain to the person in charge of the relevant administrative organ on the published reception day and reception place.
The person in charge of the people's government at or above the county level and its working departments or their designated personnel may go to the petitioner's residence to talk with the petitioner to understand the outstanding problems reflected by the petitioner.
Article 11 The State Letters and Calls Office shall make full use of the existing government information network resources and establish a national information system for letters and calls, so as to provide convenience for letters and calls and inquiries about the handling of letters and calls in the local area.
Local people's governments at or above the county level shall make full use of the existing government information network resources, establish or determine the petition information system in their respective administrative areas, and realize the interconnection with the petition information systems of the people's governments at higher levels, relevant government departments and people's governments at lower levels.
Article 12 The petition offices of the people's governments at or above the county level or the relevant departments shall timely input the petition requests of the petitioners into the petition information system, and the petitioners may go to the petition offices of the local people's governments or the reception places of the relevant departments to inquire about the handling of the petition requests with the acceptance certificate of the petition requests issued by the administrative organs. Specific implementation measures and steps shall be formulated by the people's governments of provinces, autonomous regions and municipalities directly under the Central Government.
Thirteenth districts of the city and county people's government may, according to the actual needs of the petition work, establish a government-led working mechanism that is conducive to the rapid settlement of disputes.
The petition work organization shall organize relevant social organizations, legal aid institutions, relevant professionals and social volunteers to participate together, and use consultation, education, consultation, mediation, hearing and other means to timely and reasonably handle the petitioner's petition request according to law.