I believe everyone knows that "12345" is a citizen hotline in our country, which is mainly used to help claim adjusters solve difficulties and problems in life and production, but many people still don't know much about it. Here, Bian Xiao compiled the legal knowledge about 12345 for everyone. Welcome to reading. I hope it helps you. 1. How to dial the hotline 12345 and direct dial 12345? The facts of the call must be clear, leaving your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units; If the complaint has entered the judicial process (the court has made a second trial or a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level; For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly. Two. 12345 the working mechanism of the public service hotline implements the working mechanism of "external service No.1, centralized acceptance, classified disposal, unified coordination, linkage of all parties, and time-limited handling". After the citizens call the "12345" hotline, the call center hotline receptionist will answer the phone first. After answering the calls of the masses, the hotline receptionist will directly answer the consulting questions that can be answered directly according to the information in the knowledge base, and transfer the consulting questions that cannot be answered directly, as well as help, complaints and suggestions, to the relevant districts, counties and departments for handling in time. Relevant districts, counties and departments shall promptly and properly handle incoming calls and reply to the public, and at the same time feed back the processing results to the public service hotline. The above is the whole content of 12345, and I believe everyone has understood it. What needs special attention is that the demands that need to be solved by the government, such as labor security, medical services, education and safety, are all accepted.