Summary of work experience of hospital directors 1
First, conscientiously implement the spirit of the fifth workers' congress and actively carry out the work.
The convening of the Fifth Workers' Congress of the First Session has pointed out our goals and working ideas. After the workers' congress, the hospital trade union cooperated with the party and government to publicize the workers' congress, strengthened the situation education around the work center, and actively guided the workers to establish correct ideas. In recent years, the company has reached a consensus on the serious losses caused by market changes, which has enhanced the determination and confidence of employees to overcome difficulties and get out of the trough. The detailed responsibilities of the staff and workers are responsible for each other, which ensures the smooth development of democratic management, democratic participation and democratic supervision in the hospital, promotes the enthusiasm, initiative and creativity of the staff and workers, enhances the cohesion and centripetal force of the staff and further improves the level of medical services.
Two, strengthen the "democratic management, open hospital affairs" system.
It is our party's consistent policy to rely on employees to run enterprises wholeheartedly. For our hospital, it is the guiding ideology of our work to rely on the staff to do a good job in medical services and improve the medical level. Over the past year, the work of "democratic management and openness of hospital affairs" in our hospital has not been formal, but practical. We work conscientiously in accordance with the relevant provisions of the openness of hospital affairs, so that the broad masses of workers can actively participate in democratic management, especially on major issues, hot issues, focus issues and issues related to their immediate interests, so as to solve them in a timely manner and make them public in a timely manner.
This year, the staff and workers' representatives of our hospital submitted five proposals and gave two clear answers, which fully reflected that the strength of the enterprise came from the staff and workers, actively and correctly guided the staff and workers to participate in democratic management, and formed a good atmosphere of democratic management and supervision.
Third, the quality of employees has been continuously improved.
The hospital trade union actively cooperates with the party and government leaders to carry out ideological and political education on a regular basis, focusing on "three views" and "three virtues". "_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. Carry out labor competition, actively organize employees to participate in on-the-job training technical competition activities carried out at the municipal level, organize lectures for professional and technical personnel regularly, improve their professional skills, and send a certain number of personnel out for training every year. The key point is to take various exams in the medical industry, and most medical staff can get good results. Safety work is always unremitting, and there has been no accident in the past year. The ideological quality, technical quality and professional quality of employees have been continuously improved.
Fourth, actively safeguard the legitimate rights and interests of employees.
The hospital trade union insists on safeguarding the legitimate rights and interests of employees and female employees, and seriously cooperates with the company to carry out physical examination and pregnancy examination for female employees. The basic information files of employees have been improved, and the family life of employees has been basically found out, and timely relief and condolences have been given to employees who have been married, died or trapped. Adhere to the activities of the savings association to help employees solve their urgent needs.
Fifth, the self-construction of trade unions has been continuously strengthened.
With the strong support of the hospital party and government, hospital trade unions have continuously strengthened their own construction, and trade union cadres have set an example. Once the problems in trade union work are found, they will be rectified in time. Give full play to the role of hardware facilities such as audio-visual classrooms, recreation rooms and reading rooms, and provide superior conditions for effectively carrying out various activities. The construction of hospital workers' home has been praised and affirmed by the company again. In a word, in _ _ _ _, the trade union of our hospital closely focused on the central work of the company and the construction of corporate culture, United, educated and encouraged the broad masses of employees to play the role of masters, correctly safeguarded the overall interests of the company and the legitimate rights and interests of employees, and made due achievements in promoting the harmonious and stable development of the company and the hospital. However, there are still some shortcomings in the work. In the future, we will continue to carry forward our achievements, overcome our shortcomings and work hard for the development and growth of the company and the hospital.
Summary of working experience of hospital dean II
(1) This year, Dagang Hotel formulated various management systems according to the new standards, and the housekeeping department carefully communicated, implemented and learned these systems in light of the actual situation. On this basis, some systems of housekeeping department have also been adjusted accordingly, such as: job responsibilities of service desk, daily hygiene inspection system, room, workstation, environmental hygiene standards, room management system, attendance system, etc. Further standardized the conference reception process, maintenance records, cleaning vehicle items placement standards, left-behind items storage system, loss reporting system and key management system, so that employees have a clear goal and direction, and the quality of room service has reached a higher level.
(2) In order to ensure the quality of rented rooms, the system of rounds should be strictly implemented. Do some detailed hygiene work regularly. The main business of the hotel is room rental, and customer satisfaction is the recognition of our work. In order to provide guests with a comfortable and comfortable rest environment, in the first half of the year, some rooms in the middle building and the north building were replaced with new membranes, and all the second, third, fifth and second floors in Area A of the north building were replaced with new screens. In terms of room hygiene, facilities, equipment, articles, etc., the system of ward rounds such as employee self-inspection, squad leader general survey, manager spot check, etc. is strictly implemented to ensure that omissions are minimized. And make a good record of rounds, feedback in time and correct it in time. For some trivial and meticulous work, we all put it on the agenda, such as disinfecting and cleaning the water dispenser once every three months, scrubbing the air conditioning network once every three months, and putting cockroach medicine two or three times a year. Wash shower curtain, screen window and gauze curtain three times a year, and sofa cover and chair cover once a year. The mattress is turned over every four months. And make records to avoid negligence loopholes, so as to better serve customers, make them feel at home, and welcome more repeat customers.
(3) Open source and reduce expenditure, reduce costs and increase efficiency, and strengthen employees' awareness of energy conservation.
(4) The inspection work of epidemic prevention station, public security department of sub-bureau and technical supervision bureau has been fully prepared. In June this year, the national hotel industry, sauna karaoke bars and other service industries were rectified. For guest rooms, it is difficult for waiters to register their visits. The sub-bureau requires visitors to register with their ID cards. However, for hourly room guests and drunken guests, they are often unreasonable, and some abuse and scold the waiters, but our waiters give clever and patient explanations, and there has never been a fight, conflict and other incidents.
(5) Strive to expand the business of long private rooms.
Long private rooms are the main source of hotel economy. In order to achieve the satisfaction of the guests in the long private room, we should know the living habits and requirements of the guests in time and provide personalized service. Such as: mail receiving and dispatching, schedule adjustment, entertainment, laundry, etc. Consult customers regularly, and their opinions are the basis for our improvement. Our waiter treats the guests as family, and even the living habits and personalities of the guests in each room can be told one by one.
(6) In order to effectively improve the service level and business ability of employees, we cooperated with the quality supervision department to train three new employees in manners, etiquette and practice, and conducted practical training according to the requirements of the specification, which greatly improved the service awareness and operational skills of new employees.
(7) Do a good job in meeting reception services.
The conference room has low cost and high profit. Despite working overtime during the meeting, the conference receptionists worked hard and were well received by the participants.
Summary of working experience of hospital dean 3
I graduated from _ _ Health School majoring in stomatology, and was assigned to work in _ _ Health Center in the same year, and served as the vice president of _ _ Health Center in _ _. On _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
In the past three years, under the correct leadership of the county party committee, the county government and the county health administrative department, and with the support of the staff of the whole hospital, I have been loyal to the medical cause and strictly managed, and successfully completed various tasks. Now I will summarize my work in the past three years as follows.
In terms of leadership and management
(1) Strengthen service consciousness and promote hospital development. Since becoming vice president,
(two) responsible for the hospital administrative logistics management. First of all, I earnestly and actively assist the dean in all his work, be a good staff assistant, and strive to complete all his tasks. Strictly manage the normal operation of water, electricity, communication and other facilities to provide logistical support for the hospital to carry out its work in an all-round way. Carry out health activities of love hospital in the whole hospital, check and score regularly, and implement reward and punishment system. Through strict management and the efforts of the staff in the hospital, a hygienic and comfortable working environment and medical environment have been created.
(3) Strengthen hospital management and improve the "two" benefits. Since he was in charge of and presided over the hospital work, he has strictly implemented the relevant national medical and health laws, regulations and rules, improved the hospital work system, continuously improved the quality of medical services, and promoted the healthy and sustainable development of the hospital. Carry out the work of high-quality nursing demonstration wards in hospital surgery and obstetrics and gynecology, so that patients can know their attending doctors and responsible nurses as soon as they enter the hospital, strengthen psychological care and health education for patients, and let patients know their own conditions and actively cooperate with treatment. Implement a return visit system for discharged patients to understand the treatment effect and patients' opinions on the hospital. In terms of examination and medication, it is stipulated that all departments should conduct reasonable examination and medication strictly according to the condition, so as to effectively reduce the burden on patients. Through a series of effective measures, the two major benefits of the hospital have been significantly improved. By the end of _ _, the hospital had treated _ _ outpatients and _ _ inpatients, and the cure and improvement rate reached _%. The total medical expenses of the participants in the hospital reached _ million yuan, and the reimbursement expenses reached _ million yuan, providing _ million yuan for the hospital delivery of pregnant women in rural areas.
(4) Do a good job in AIDS prevention and control. According to the division of labor among the members of the hospital team, I am also responsible for the antiviral treatment of AIDS. Improve the construction of AIDS screening laboratories, cd4 cell testing laboratories and antiviral treatment centers, and carry out AIDS monitoring, consultation and publicity in towns and villages for more than _ times in recent years. Over the years, the monitoring indicators of AIDS antiviral treatment have reached the national requirements.
(5) Pay close attention to hospital style construction and team building. Attach great importance to team building. Under the great attention of the county party committee and the government, in recent years, we have participated in the introduction and assessment of medical undergraduates and junior college students, sent professional and technical backbones to higher-level hospitals for further study, and guided the development of new inspection projects. The technical level and medical quality of hospitals have been continuously improved. In the spirit of being highly responsible to the people, we always regard the construction of work style as a major political task, take effective measures on our own initiative, constantly intensify our work, and carry out our work in a down-to-earth manner, and the satisfaction of the people has increased year by year.
The honest and self-disciplined Gram serves the public.
In recent years, I have worked hard in my post, fulfilled my duties and been strict with myself. I have strengthened my awareness of obeying the law, being honest and self-disciplined, and stayed away from all kinds of temptations. Establish correct values, interests and honor and disgrace, self-esteem, self-examination, self-motivation, clean medical practice, consciously resist business, and take the lead in preventing _ _. Adhere to the traditional Chinese core values such as integrity, kindness, diligence, honesty, tolerance and enterprising. Care for employees and patients wholeheartedly, and practice Scientific Outlook on Development with practical actions.
In recent years, although we have made some achievements in our work, there are still many places to be improved, mainly to further emancipate our minds, strengthen our study and improve our service. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better.
Summary of working experience of hospital dean 4
Over the past year, under the correct leadership of the Party Committee and the District Health Bureau, I have established and improved the quality control system, deepened the construction of health integrity and humanized medical services, optimized the medical environment, improved the quality and level of services, corrected the direction of running hospitals, firmly established the purpose of serving the people, put social benefits first, followed the inherent laws of the development of socialist market economy and medical and health undertakings, and improved the management level of hospitals. Taking the continuous improvement of medical quality and ensuring medical safety as the core content of hospital management, we will provide high-quality, efficient, safe, convenient and economical medical services for the people. Constantly meet the growing medical and health needs of the people. Earnestly perform their duties and successfully complete the tasks assigned by the superior party group.
First, strengthen service awareness and be keen on public welfare undertakings.
Continue to play the vanguard and exemplary role of party member, serve patients from point to area, build and coordinate the relationship between doctors and patients, issue consultation cards to inpatients from time to time, adopt reasonable suggestions from patients, and answer or solve patients' questions. Through investigation and interview, patients' satisfaction has been greatly improved. I am well aware of the great responsibility on my shoulders and always bear in mind the purpose of serving the people. Under the correct leadership of the _ _ District Health Bureau, our hospital was funded by the chinese primary health care Foundation's Health Poverty Alleviation Project to jointly carry out a one-year free "Women's Disease Survey in _ _ District" to care for women's health.
Two, the implementation of relevant state laws, regulations and rules and regulations.
Improve the hospital work system, continuously improve the quality of medical services, and promote the healthy and sustainable development of hospitals. In terms of medical quality, we will focus on the implementation of basic systems such as three-level doctor rounds, discussion of typical difficult cases, and discussion of cases before and after surgery to ensure medical safety. Shorten the average length of stay and speed up the turnover of hospital beds. Implement a holistic and systematic nursing service system, so that patients can know their attending doctors and responsible nurses as soon as they are admitted to the hospital, strengthen psychological care and health education for patients, and let patients know their own condition and actively cooperate with treatment. Implement a return visit system for discharged patients, such as telephone return visits in gynecology and internal medicine, to understand the treatment effect and patients' opinions on the hospital. In the aspect of drug inspection, it is stipulated that all departments should carry out reasonable inspection in strict accordance with the condition, and one necessary inspection is indispensable, and one unreasonable inspection cannot be checked to ensure the inspection quality and reduce the burden on patients. Drug use should follow the principles of effectiveness, high quality and low price, first made in China, then imported, first-line, second-line and third-line, and rational drug use should effectively reduce the burden on patients.
The third is to pay close attention to the unhealthy trend in the industry and carry out the anti-"business _ _" to the end.
In order to truly win the trust of the people and serve the people, our hospital has carried out special business management work in strict accordance with the requirements of health administrative departments at all levels, adhered to the spirit of proceeding from reality and being highly responsible to the people, and always regarded the work of "rectifying the wind" as a major political task, truly linked the work of "rectifying the wind" with the survival and development of the hospital, actively adopted effective measures, constantly increased the intensity of work, and carried out the work in a down-to-earth manner. Focus on the control of kickbacks received in the purchase and sale of drugs and medical devices, unhealthy practices such as "billing commission", "accepting red envelopes" and arbitrary charges in medical services, ensure the safety of the broad masses of people in drug use, and strive to achieve quality services throughout the process.
1. Establish an organization and formulate an implementation plan.
In this special work of business governance, our hospital set up a special governance work leading group composed of the heads of relevant departments, with an office responsible for daily affairs. Study and formulate the "Implementation Plan of Harbin Ninth Hospital's Management of Commercial Special Work in the Field of Medicine Purchase and Sale" and issue it to all departments.
2. Strengthen public opinion propaganda and improve the supervision and restriction mechanism.
Our hospital hangs banners in the outpatient hall to create a good atmosphere for activities. The report telephone number set up by the Party Committee of the District Health Bureau, the detailed address and postal code of the District Health Bureau, and the "designated bank account for management business" set up by the Provincial Health Department were announced to the staff of the whole hospital; In the outpatient hall, the hospital report phone number was announced to the patient; The hospital signed the responsibility book of unhealthy trends in the purchase and sale of medical drugs with various departments, and signed the quality agreement and behavior restraint contract with representatives. Every ward has a sign that "medical representatives and equipment suppliers are forbidden to enter", which resolutely puts an end to direct contact with doctors and forms a relatively extensive supervision and restriction mechanism.
3. Strengthen the study and education of employees, and put an end to the invasion of corrosive ideas.
Organize employees to thoroughly study and implement the "Professional Ethics Reader for Medical and Health Personnel" issued by the Municipal Health Bureau, and resolutely combine the centralized organizational learning of departments with self-study in personal spare time; Through various means, the relevant personnel are trained and studied in a planned way in the relevant laws and regulations such as the Medical Practitioner Law and the Drug Administration Law; The staff of the whole hospital were organized to watch the video of the focus talk show broadcast by CCTV on February 27th, focusing on the commercial problems existing in the medical field. _ _ _ _ Provincial People's Hospital and _ _ _ _ _ County People's Hospital are two typical cases.
Fourth, start from bit by bit to increase hospital income.
In addition to the normal diagnosis and treatment of the hospital, I discussed with the hospital leadership about the positioning of our own secondary hospital. We should not "wait for the rabbit", actively seek ways to generate income, and actively mobilize at the staff meeting of the whole hospital. The staff of the whole hospital are very enthusiastic, and the physical examination is listed as the basis for income generation. At the same time, actively mobilize the surrounding enterprises and institutions to come to our hospital for physical examination. We played the trump card of "high quality and low price" and truly achieved the goal of mutual benefit. In _ _ _ _ _, our hospital successfully completed the college entrance examination and military examination in _ _ _ _ district, and also conducted _ _ other physical examinations, with a total income of about _ _ yuan, accounting for _ _ points of the hospital's total income.
Looking forward to the new year, the Party Committee of our hospital will firmly grasp the top priority of development, further emancipate the mind, deepen reform, lead all cadres and workers in the health system to work hard together and make new contributions to the faster and better development of health in our county.
Summary of working experience of hospital dean 5
First, strengthen service awareness and be keen on public welfare undertakings.
Continue to play the vanguard and exemplary role of party member, serve patients from point to area, build and coordinate the relationship between doctors and patients, issue consultation cards to inpatients from time to time, adopt reasonable suggestions from patients, and answer or solve patients' questions. Through investigation and interview, patients' satisfaction has been greatly improved. As a member of the China People's Political Consultative Conference (CPPCC), I am well aware of the great responsibility on my shoulders and always remember the purpose of serving the people. Under the correct leadership of the nangang district Municipal Health Bureau, our hospital was funded by the chinese primary health care Foundation's Health Poverty Alleviation Project to jointly carry out a one-year free "survey of women's diseases in _ _ _ District" to care for women's health. Based on the principle of "women's health, universal governance", it is estimated that the number of participants will be 55,000, and the free inspection items include:
1, general gynecological examination.
2, breast examination: infrared mammography.
3, pelvic organ examination: vaginal ultrasound examination.
4. Cervical examination: digital electronic mirror.
5._ _ Secretion examination: routine laboratory examination.
6. Pathological examination around 200 yuan did bring good news to women's health.
Second, implement the relevant national laws, regulations and rules and regulations, improve the working system of the hospital, continuously improve the quality of medical services, and promote the healthy and sustainable development of the hospital.
In terms of medical quality, we will focus on the implementation of basic systems such as three-level doctor rounds, discussion of typical difficult cases, and discussion of cases before and after surgery to ensure medical safety. Shorten the average length of stay and speed up the turnover of hospital beds. Implement a holistic and systematic nursing service system, so that patients can know their attending doctors and responsible nurses as soon as they are admitted to the hospital, strengthen psychological care and health education for patients, and let patients know their own condition and actively cooperate with treatment. Implement a return visit system for discharged patients, such as telephone return visits in gynecology and internal medicine, to understand the treatment effect and patients' opinions on the hospital. In the aspect of drug inspection, it is stipulated that all departments should carry out reasonable inspection in strict accordance with the condition, and one necessary inspection is indispensable, and one unreasonable inspection cannot be checked to ensure the inspection quality and reduce the burden on patients. Drug use should follow the principles of effectiveness, high quality and low price, first made in China, then imported, first-line, second-line and third-line, and rational drug use should effectively reduce the burden on patients.
The third is to pay close attention to the unhealthy trend in the industry and carry out the anti-"business _ _" to the end.
In strict accordance with the requirements of health administrative departments at all levels, our hospital has carried out the special work of managing commerce, adhered to the spirit of proceeding from reality and being highly responsible to the people, and always regarded the work of rectifying the wind as a major political task, truly linked the work of rectifying the wind with the survival and development of the hospital, actively adopted effective measures, constantly increased the intensity of work, and carried out the work in a down-to-earth manner. Focus on the control of kickbacks received in the purchase and sale of drugs and medical devices, unhealthy practices such as "billing commission", "accepting red envelopes" and arbitrary charges in medical services, ensure the safety of the broad masses of people in drug use, and strive to achieve quality services throughout the process.
1. Establish an organization and formulate an implementation plan. In this special work of business governance, our hospital set up a special governance work leading group composed of the heads of relevant departments, with an office responsible for daily affairs. Study and formulate the "Implementation Plan of Harbin Ninth Hospital's Management of Commercial Special Work in the Field of Medicine Purchase and Sale" and issue it to all departments.
2. Strengthen public opinion propaganda and improve the supervision and restriction mechanism. Our hospital hangs banners in the outpatient hall to create a good atmosphere for activities. The report telephone number set up by the Party Committee of the District Health Bureau, the detailed address and postal code of the District Health Bureau, and the "designated bank account for management business" set up by the Provincial Health Department were announced to the staff of the whole hospital; In the outpatient hall, the hospital report phone number was announced to the patient; The hospital signed the responsibility book of unhealthy trends in the purchase and sale of medical drugs with various departments, and signed the quality agreement and behavior restraint contract with representatives. Every ward has a sign that "medical representatives and equipment suppliers are forbidden to enter", which resolutely puts an end to direct contact with doctors and forms a relatively extensive supervision and restriction mechanism.
3. Strengthen the study and education of employees, and put an end to the invasion of corrosive ideas. Organize employees to thoroughly study and implement the "Professional Ethics Reader for Medical and Health Personnel" issued by the Municipal Health Bureau, and resolutely combine the centralized organizational learning of departments with self-study in personal spare time; Through various means, the relevant personnel are trained and studied in a planned way in the relevant laws and regulations such as the Medical Practitioner Law and the Drug Administration Law; The staff of the whole hospital were organized to watch the video of the focus talk show broadcast by CCTV on February 27th, focusing on the commercial problems existing in the medical field. Two typical cases, Xinhui District People's Hospital in Jiangmen, Guangdong and Pingjiang County Hospital in Sichuan, shocked employees with shocking figures and played a good educational warning role.
Fourth, start from bit by bit to increase hospital income.
In addition to the normal diagnosis and treatment of the hospital, I discussed with the hospital leadership about the positioning of our own secondary hospital. We should not "wait for the rabbit", actively seek ways to generate income, and actively mobilize at the staff meeting of the whole hospital. The staff of the whole hospital are very enthusiastic, and the physical examination is listed as the basis for income generation. At the same time, actively mobilize the surrounding enterprises and institutions to come to our hospital for physical examination. We played the trump card of "high quality and low price" and truly achieved the goal of mutual benefit.
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