Customer information service is a work field applied to the tertiary industry, such as government service, communication, finance, e-commerce, automobile, logistics and so on. Its most common and basic industry is call center, which is a new model of service outsourcing industry. There is a huge demand for call center professionals in China, but at present, there are few schools in China that train call center professionals, which is a well-developed specialty.

In Beijing, there is an education group doing the professional construction of call center, called Huatang Education. After listening to their course introduction and construction plan, it is very professional and advanced.