Generally, the disputes over refund of fees are accepted by the competent department of the industry, and the refund of fees or performance claims or group claims caused by closing stores are handled by the market supervision department and the public security department.
After Wanmen Education runs, the complaint operation steps are as follows:
65438+ If pre-school education institutions do not provide you with contracts and invoices, please ask for them immediately, which is their obligation. If the institution refuses to issue invoices, please report to the tax authorities, such as State Taxation Administration of The People's Republic of China, People's Republic of China (PRC).
2. Clarify the subject of education refund: clarify the subject of complaint, the name and address of the institution, and the risk of the enterprise. It is necessary to know clearly who reported it.
3. Consumer rights protection platform complaints:
Complaints from the industrial and commercial departments: Call the consumer complaint hotline 123 15.
Government service hotline: (office area code) plus 12345.
4. Consumer protection complaints: Consumer protection is our responsibility, focusing on helping consumers solve consumer disputes, reducing consumer losses and safeguarding consumers' legitimate rights and interests.