12345 is the mayor's hotline, which can solve some difficult problems at ordinary times. Even if they can't solve it, they will patiently give a solution. It's much better than looking for the education bureau yourself.

Legal basis: Article 2 of Guiding Opinions of General Office of the State Council on Further Optimizing Local Government Service Hotline. Accelerate the merger of government service convenience hotlines except 1 10,19, 120 and 122. By the end of 20021,the government service convenience hotlines set up in various regions and those set up by relevant departments in the State Council and answered locally will be realized.

The merged hotlines in all regions are unified as "12345 government service convenience hotline", and the voice call number is "12345", providing "7×24 hours" all-weather manual service. Realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, share more accurately and run more realistically, and create a convenient, efficient, standardized and intelligent government service "total customer service".

The essence of education:

The essence of education refers to the fundamental relationship between the internal elements of education and the fundamental characteristics of education as a social activity that distinguishes it from other social activities. As opposed to "educational phenomenon". Education is an activity to cultivate people. Education has existed since the beginning of human society, and its function is to transmit social production and life experience, promote human development and cultivate talents needed by society according to certain social requirements.

The essential feature of education is a stable and universal feature that reflects the laws of things. The essence of education is the characteristic that runs through all education. As long as educational activities exist, they will always play a role.

Education is a unique form of transmitting experience in human society. Humans have language and writing. With the help of the information carrier function of language, human experience can exist not only in the individual system, but also outside the individual consciousness and independently of each individual.