Freedom of speech and respect for complaints
Complaints should not be suppressed at will, but should be taken seriously and handled reasonably.
Teachers' roles and responsibilities
When dealing with complaints from students and parents, teachers and other educators should maintain an objective and fair attitude, take facts as the basis and respect the rights and interests of students and parents.
Establish communication channels
Good communication channels should be established between schools and parents to encourage them to communicate and interact effectively, so as to solve problems and promote education.
Rationality and manner of complaint
When students and parents complain, they should express their demands rationally and objectively, and respect the facts, instead of accusing or attacking for no reason.
Distortion of educational goals
Education should aim at cultivating students' all-round development and character cultivation, not just the enrollment rate of senior high schools.
Fairness and justice
An equal, fair and transparent education system should welcome and respect parents' opinions and complaints and actively solve problems.