2 responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, and reflecting important social problems and major emergencies.
3 responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in their daily lives.
4 of the city's counties (autonomous counties, cities) people's government, municipal government departments and public services and other units of public telephone work inspection, supervision and guidance.
5 responsible for the construction and development of the mayor's public telephone network.
6 responsible for the mayor's mailbox work and the handling of letters from the masses.
The mayor's public telephone work is guided by Theory of Three Represents, with serving the people wholeheartedly as the fundamental purpose, caring for and serving the masses as the basic concept, insisting on doing practical things for the masses as the starting point and the end result, and taking the satisfaction of the masses as the standard to measure the work.
The mayor's public telephone work adheres to the principle of seeking truth from facts and acting according to the rules. All kinds of problems reflected by the masses, in line with the provisions of the policy, should be dealt with in a timely manner and resolved as soon as possible; Do not meet the policy requirements, to convince and explain the truth. Do everything with results, reply to calls and letters.
The mayor's public telephone work adheres to the principle of graded responsibility and centralized handling. All districts and counties (autonomous counties, cities) people's governments and municipal government departments should seriously handle the problems reflected by the public telephone and the matters assigned by the mayor's public telephone duty room, and reply in time.
Call registration: When receiving a call, carefully record the caller's name, unit, contact number, call time and content in the Mayor's Public Telephone Duty Record Book.
Telephone processing 1. Direct processing. Answer the caller immediately if there is a clear policy; For the problems that need to be handled centrally, the caller can be notified to directly report to the relevant departments and people's governments of counties (autonomous counties and cities) or directly contact the relevant departments and people's governments of counties (autonomous counties and cities) by telephone for public handling, and follow up and supervise. 2. transfer. For representative problems that have certain influence, they should be referred to the relevant departments by telephone or in writing for treatment within a time limit, and the caller should be informed; The hot and difficult issues reflected by the masses involving a wide range and outstanding should be summarized and submitted to the relevant leaders in a timely manner, and then transferred to the relevant departments in a timely manner according to the instructions of the leaders; Involving more than two departments, the mayor's public telephone duty room designated a department to take the lead, or by the mayor's public telephone duty room to take the lead in coordinating the relevant departments to deal with. 3. Disposal of major issues. Major and unexpected incidents that endanger people's lives and property reported by the masses by telephone should be verified and handled immediately in accordance with the "Working System for Handling Various Emergencies in the Duty Room of the Municipal Government".
legal ground
"Municipal government duty room to deal with all kinds of emergencies work system"