Small things make great things, and details make perfection. -David packard (founder of HP)
As Fred Turner, president of McDonald's, said, "Our success shows that the management of our competitors failed to insist on participating in lower-level work, and they lacked deep attention to details."
Zhou Enlai is not a big official in the position of prime minister, but he emphasizes "taking care of small things and achieving great things". He always asks the staff around him to consider every detail of things as much as possible, and he hates the practices and words of "probably" and "possibly". At a foreign banquet held in Beijing Hotel, he asked, "What's for dessert tonight?" ? A staff member replied: "It's probably three fresh fillings." Zhou Enlai immediately asked, "What do you mean? Yes or no? If one of the guests is allergic to seafood, who is responsible for the problem? "
It is with this meticulous spirit that Premier Zhou Enlai not only won the love of China people, but also won the respect of international friends. Nixon said: "For Zhou Enlai, as the proverb goes, any great event begins with attention to small things. Although he takes care of every tree himself, he can see the forest. " Nixon recalled: "On the third night in Beijing, we were invited to watch a table tennis performance. It has snowed, and we plan to visit the Great Wall the next day. Zhou Enlai walked for a while and informed the relevant departments to clean up the snow on the road leading to the Great Wall. "
"The sea does not choose a trickle, so it can become big; Mountains do not reject good soil. It is possible to be high. "
It's not the distant mountains that make people tired. But a grain of sand in the shoe.
Where did McDonald's go in China and where did the fire go? People in the catering industry in China envy and hate, but who saw its painstaking and meticulous market research work in the early stage? Before McDonald's entered China, it tracked for five years, including the characteristics of China consumers' economic income and consumption patterns. Four years ago, it tried to plant potatoes in the northeast of China and the suburbs of Beijing, and determined the best counters, tables, chairs and sizes according to the height and figure of China people. It also airlifted the finished products from Hong Kong McDonald's to Beijing for taste testing and analysis. When I opened my first branch. After repeated argumentation and comparison in five locations in Beijing, McDonald's finally entered China and became an instant hit. This is the charm of detail. Which catering enterprise in China has done such in-depth market research before opening?
Inequality about details:100-1≠ 99100-1= 0.
If not, the error of 1% will lead to the failure of 100%.
According to a report in Wuhan Morning Post, Chen Mou, a fresh graduate of Jianghan University, stumbled over a resume when applying for a job.
What happened was this: On the morning of attending the job fair, Xiao Chen accidentally knocked over the cup and soaked the resume on the table. In order to get to the meeting place as soon as possible, Xiao Chen had to simply hang his resume and stuff it into his backpack with other things.
At the recruitment site, Xiao Chen took a fancy to the position of advertising planning supervisor of a real estate company in Shenzhen. According to the requirements of this enterprise, the recruiter will have a simple conversation with the applicant first, and then get the resume, and the person who gets the resume will get an interview.
When it was Chen Xiao's turn, the recruiter asked Chen Xiao three questions and asked him for his resume. When Xiao Chen took out his resume, he found that there was not only a large piece of water stain on it, but also a bruised bag, which was deformed with scratches on keys and other things. Xiao Chen tried to smooth it out and handed it over. Looking at this scarred resume, the recruiter frowned and accepted it. The wrinkled resume is sandwiched between a bunch of neat resumes and looks very dazzling.
Three days later, Xiao Chen took part in the interview, and his performance was very active. Whether he is operating PHOTOSHOP on the spot or doing oral promotion for virtual products, he has done well. Xiao Chen was a key member of the school drama club when he was studying at school, and he also improvised a sketch, which won the praise of the interviewer. When he finished the interview and walked out of the office, a responsible lady said to him, "You are the best interviewer today."
However, one week after the interview, Xiao Chen still didn't get a reply. He was so anxious that he couldn't help calling the lady to ask about the situation. The young lady was silent for a while and told him, "In fact, the person in charge of recruitment is very satisfied with you, but you lost on your resume. The boss said that a person who can't even keep his resume well can't manage a department well. "
Not only fresh graduates should pay attention to these, but also on-the-job employees should do small things carefully. Some "small sections" inadvertently revealed can often reflect a person's deep-seated quality.
A casual detail can often reflect a person's deep cultivation.
Frozen shrimp exported from a certain place in Zhejiang was returned by some European merchants and should be claimed. The reason is that the local inspection department in Europe detected 0.2 g chloramphenicol from the exported 1000 tons of frozen shrimp, that is, the chloramphenicol content accounted for one fifth of the total goods inspected. After the self-examination, the link lies in handling. It turns out that peeling shrimp depends on hands. Some employees use disinfectant containing chloramphenicol to relieve itching because of itchy hands, and as a result, chloramphenicol is brought into frozen shrimp.
This incident has attracted the attention of many people in the industry: first, it is considered to be a quality barrier, and the content of one fifth is extremely fine, which may not have an impact on the human body, but European countries demand too much quality of agricultural products; The second is the quality barrier, which is mainly caused by the low quality of employees in domestic agricultural enterprises; Third, it is considered as a technical barrier. The safety detection technology of local frozen shrimp processing enterprises and relevant government quality inspection departments lags behind the requirements of the international market for food quality, and it is impossible to detect such fine and toxic substances. In my opinion, this one-fifth data just gives us an important hint: mistakes, no matter how small, can cause huge losses.
One mouthful of phlegm terminated the foreign negotiations.
There is a pharmaceutical factory in China, which is ready to introduce foreign capital and expand its production scale. They invited Bayer of Germany to send representatives to inspect the pharmaceutical factory. After a brief indoor meeting, the factory director accompanied the representative to visit the factory. When the factory director visited the pharmaceutical workshop, he spit everywhere. The representative of Bayer Company clearly saw this scene, immediately refused to continue the visit and terminated the negotiations with this pharmaceutical factory.
In the representative's view, the requirements for hygiene in pharmaceutical workshops are very strict. As a factory director, you can spit everywhere, and the quality of employees can be imagined! How to ensure the product quality by cooperating with such a pharmaceutical factory?
The Secret of Gagarin Becoming the First Man in Space —— The Cultivation of Detail Expression
Details are always easy to be ignored, so they can best reflect a person's true state, and therefore can best show a person's accomplishment. Because of this, judging people through small things is becoming one of the most important ways to measure and evaluate a person. When recruiting now, some employers also work hard on the details, design some detailed test questions, and observe the candidates through the details; Some employers even decide whether to employ people through such trivial things as "eating" and "writing".
/KOOC-0/96/KOOC-0/April/KOOC-0/2, the former Soviet astronaut Gagarin spent 89 minutes in the "Oriental/KOOC-0/"spacecraft weighing 4.75 tons, becoming the first astronaut in the world. Why can he stand out from more than 20 astronauts?
It turned out that a week before the candidate was decided, Rolev, the chief designer of the spacecraft, found that Gagarin was the only one who took off his shoes and entered the cockpit with only socks. It was this small move that won Rolev's favor at once. He felt that Gagarin, 27, knew the rules and cherished the spaceship he dedicated himself to, so he decided to let Gagarin carry out the sacred mission of the first human space flight. Gagarin showed his cultivation and quality of cherishing the fruits of other people's labor through a casual detail, which also made him the first person to travel in space.
I have also seen an opposite example: a foreign-funded enterprise in Beijing is well-paid and strict in recruitment. Some young people with high academic qualifications have almost got what they want. The last level is the general manager interview. After the interview time, the general manager suddenly said, "I have something urgent, please wait for me 10 minutes." After the general manager left, ambitious young people surrounded the boss's big desk. You read the file, I believe no one is idle. 10 minutes later, the general manager came back and announced, "The interview is over. It's a pity that none of you have been accepted. " The young man was surprised: "The interview hasn't started yet!" The general manager said, "When I am away, your performance is an interview. Our company can't admit people who just browse * * * files. " Young people are stupid.
Details can best reflect a person's accomplishment. Gagarin took off his shoes. It shows his respect for the fruits of others' labor; Young people who read the manager's documents without permission even lack basic manners.