In today's society, the scope of application of the letter of commitment is more and more extensive, and there are certain writing norms in writing. I believe many friends are very upset about writing a letter of commitment. The following are six product after-sales service commitments I collected for reference only. Welcome to reading.
VI. After-sales service commitment of 1 XX products. The company promises as follows:
XX Company has always adhered to the pragmatic quality policy of "creating first-class products, seeking satisfactory service, promoting development through innovation, and creating brands with integrity", and won the trust and support of users with excellent products and good services.
If our company is lucky enough to win the bid, all employees of our company will strictly supervise according to the management standards of ISO900 1 international quality system with great enthusiasm and high sense of responsibility. To this end, we make the following quality service guarantee commitments:
1, technical quality assurance
1. 1 We will send experienced technicians to train installation and operation personnel for free according to the requirements of the demander. Arrive at the site on time for technical guidance, and provide technical data and drawings to users in time according to the contract requirements, and guide the buyer to install and debug according to the technical school data and drawings provided by us. In the installation process, if quality problems are found, we will solve them in time, provide spare parts, and do a good job in sales and service.
1.2 Strictly implement the technical contract signed by the supplier and the buyer, and any change must be approved by the buyer in writing.
2. Quality and reputation guarantee
Our company adheres to the tenet of serving users, being responsible for users and satisfying users, and ensures that the processing technology and testing methods of the products supplied are perfect, the technical performance of the ex-factory products meets the relevant national standards and the buyer's requirements, the production technology level of the products supplied reaches the most advanced manufacturing and assembly practice in China, and the products supplied are brand-new independent products.
3, sales service guarantee
We will provide users with excellent pre-sales consultation, set up a dedicated telephone for XXXX, and provide 24-hour service, such as providing relevant technical information, being a good consultant for users, strengthening various negotiation activities of pre-sales, in-sales and after-sales services, and implementing the whole-process service of product manufacturing, installation, debugging and maintenance, and responding to any problems in product installation or operation within 1 hour.
4. Quality assurance of required raw materials
As for the raw materials needed for the products, we will select those suppliers with good quality and good reputation that meet the national or other stricter technical standards, and carry out necessary tests on all raw materials in strict accordance with the requirements of ISO900 1-20xx quality management system to ensure that unqualified raw materials are not put into production.
5. Delivery guarantee
Our company has advanced production and testing equipment and efficient professional and technical personnel, which can guarantee the delivery in strict accordance with the order and time stipulated in the contract, prepare the supply according to the contract, and deliver the goods to the designated place by the user according to the transportation mode you require.
6. Other matters
If our company wins the bid, after the contract is signed, our company will appoint a project manager in charge of this project, who will be responsible for coordinating our company's work in this project, such as design drawings, project progress, equipment manufacturing, packaging and transportation, on-site installation, debugging and acceptance.
The supply and demand sides can hold engineering liaison and coordination meetings or other forms to solve the problems in design and manufacturing according to the needs of the project, and the supplier's design drawings can only be produced after being confirmed by the buyer.
The buyer can enter the factory for supervision at any time, and we will provide convenience for the supervision personnel.
Before the materials are tested in the factory, we can notify the buyer in writing 2 days or more in advance, and the buyer will reply whether the supplier will send someone to participate within 3 days after receiving the notice.
We will help the buyer solve any problems in the operation of the equipment free of charge.
We will abide by the above commitments.
Commitment letter for after-sales service of products 6 2 1, organization, staffing and technical force of after-sales service department.
Our company has specialized after-sales service institutions and personnel who are responsible for providing perfect after-sales service for the projects undertaken by our company. At the same time, for the after-sales service of this project, our company has set up a special local after-sales service team to provide after-sales service for this project, and set up an after-sales service management organization for the after-sales service of this project to ensure the after-sales service quality. Yinchuan local after-sales service organization established by our company is the first-line after-sales service personnel who directly face users, and is the first person responsible for the after-sales service of this project. Under the supervision of the company's after-sales service management organization, it provides high-quality and timely after-sales service for this project. All local after-sales service personnel have rich experience in command center construction and service, and will all participate in the construction of this project. During and after the construction of the project, the project department of the company will conduct comprehensive training for all local after-sales service personnel to improve the ability and level of after-sales service personnel to deal with faults. Ensure that users' maintenance service needs are met to the maximum extent in local service organizations.
2, the quality guarantee period of the bidding products
From the date when the bidder passes the acceptance, the system enters the quality guarantee period. During the quality guarantee period, our company will provide free replacement and maintenance for any equipment or parts damaged due to installation process, quality of materials and products or any other reasons. During the warranty period, our company is responsible for system maintenance, timely and efficient.
The free warranty period is one year, and the warranty period is one year from the date of acceptance.
3, fault maintenance response time
Since the date of system acceptance. During the free warranty and maintenance period, immediately respond to the service request put forward by the tenderee, and provide free personnel to be on duty for the system from 8: 00 am to 2: 00 pm 12: 00; After receiving the on-site maintenance request, send maintenance personnel to the maintenance site within 8 hours, and repair the fault in time within 24 hours. Make sure there are enough spare parts.
4. Technical service plan
Once winning the bid, the technical service content of this project will be immediately incorporated into the bidder's technical service system. Our company will provide technical services according to the requirements of bidding documents and contracts and our company's commitment.
Technical service will ensure the smooth implementation of Ningxia expressway monitoring system; After the system is completed, the system functions fully meet the contract requirements, and users can use it normally. User personnel receive professional training and detailed technical guidance; Provide users with detailed technical information; Guarantee the technical service after the warranty period.
5. Our promised technical training plan.
Before the system is officially put into operation, we organize professional and technical personnel to conduct free training for the operators and technical personnel of the tendering units at different levels until the trainees are fully qualified for the job requirements.
Commitment letter of product after-sales service: 3 Our company will solemnly promise you openly and responsibly in the spirit of high quality, high efficiency and development and with the concept of high-quality products and caring service:
First, the entry time.
1, enter the site within the time stipulated in the contract, prepare for the construction in advance, prepare the general progress plan and phased progress plan, and submit them to the owner for review.
2. Select professionals with similar engineering construction experience to form a project management team.
3. Select excellent construction teams, sign labor contracts with them according to law, and pay workers' wages on time.
4, in strict accordance with the plan to complete the milestone, to ensure the overall progress goal, to ensure the time limit for a project.
5. Report next week's progress plan every Friday, next month's progress plan, labor plan and material mobilization plan on 25th of each month, and report to the owner for finalization after being audited by the supervisor. The plan includes detailed plans such as schedule, materials, labor, equipment and funds.
6, earnestly do a good job in the construction diary, record the number of each type of work, the number of mechanical machine-teams used, the number of materials transported to the site and the weather every day, and put them in the site office for the owner's reference.
7. Pay full attention to the owner's instructions, and the site management personnel shall record the owner's instructions in writing at any time and carry them out.
Second, the process handover
1, communicate with the structural constructor as soon as possible after entering the site, coordinate with each other, and conscientiously and comprehensively do a good job in the handover of the previous structural engineering.
2. After each working procedure is completed, it shall be reported to the supervision department for acceptance after the self-inspection is qualified, and the next working procedure can be carried out only after it is qualified. Fill in the handover acceptance record and file it.
3. Strictly implement the "three inspection system" to ensure the project quality.
Third, the finished product protection
1. After the construction of each working procedure is completed, pay attention to the protection of completed projects and have perfect finished product protection measures during the construction of the next working procedure.
2. Arrange special personnel for inspection, so as to prevent the finished products from being damaged and the protective measures from being missing during construction, so as to improve in time.
3, daily shift for all construction personnel finished product protection education, establish a reward and punishment system. After work every day, the finished product protector will make a comprehensive inspection. Personnel are not allowed to stay at the construction site.
Fourth, on-site service
1, actively assist the owner and relevant units to do the daily construction and management of the construction site.
2. Coordinate the relationship between subcontracting and process crossing to ensure the smooth and orderly construction.
3. Try to meet the reasonable requirements of the owner and relevant units. Serve with heart, be honest and trustworthy.
Fifth, quality assurance services.
We guarantee the whole project for 2 years and maintain it for life. The company has set up a professional after-sales service team and resolutely implemented the service policy of "24-hour uninterrupted service, 365 days without holidays". Solve the problems in the after-sales service of this project in time. In case of failure in wastewater treatment, respond within half an hour after receiving the owner's failure information, and go to the site to solve the problem and deliver it to use within 1 hour.
After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our construction projects, so as to take corrective and preventive measures in time, and assign special personnel to conduct regular inspections, so that users can use them at ease.
The maintenance agreement can be renewed after the warranty period expires, and only the product cost is charged. Respond within half an hour after receiving the repair call and give the corresponding solution. 1 hour, professionals with professional tools rushed to the scene to solve the fault.
In accordance with relevant national laws and regulations, in order to ensure the quality of products provided by our company, ensure the reliable operation of the display screen installed for users, and earnestly fulfill the purpose of "customer first, quality first", our company hereby makes the following quality commitment guarantee statement to users. Since the date of the statement, our company guarantees the "display screen products" of the factory as follows:
1. Ensure timely delivery with good quality and quantity according to the contract requirements.
2, establish and improve the enterprise quality system, strengthen quality management, to ensure that the factory products meet the national standards, industry standards and technical conditions stipulated in the contract, to ensure the reliability of product operation.
3. Provide a certain number of years of free quality guarantee period, and provide free maintenance services during the warranty period.
4. During the warranty period, conduct regular quality inspection and maintenance, and solicit opinions from users for improvement.
5. Provide the same hotline contact and quick response service outside the warranty period as during the warranty period.
6. It can provide comprehensive and complete design, installation and debugging drawings, documents, manuals and other technical materials, as well as training materials, manuals, installation manuals and maintenance manuals.
Bidder: XX
Signature of legal representative or authorized representative: XX
Date: XX
First, after-sales service within the warranty period
LED display products are the company's development strategy and have a good reputation. They can provide all-round and thoughtful services through the company headquarters and local offices.
After-sales service content
The free warranty period is 3 years.
In case of major activities, I will send technicians on duty even if I die to ensure the smooth progress of the activities. ? In order to make the display screen recover in time and quickly after failure. Our company has a spare parts warehouse in the owner's office, and the faulty wood blocks are dismantled and replaced in time to make the display screen work normally.
After the project is completed and accepted, the maintenance service will be provided free of charge during the warranty period for failures caused by installation process, materials, product quality, components and other reasons (if the equipment is damaged due to improper operation or force majeure, the maintenance cost will be borne by the owner).
The control software provided by the bidder for this project is software with independent intellectual property rights, and the builder enjoys the permanent right to use the equipment configuration software, and the bidder will be responsible for free lifelong maintenance and upgrade.
Regular maintenance service is provided every 6 months, and free full-screen programming service is provided at least once a year to ensure the long-term stable operation of the system.
Commitment to realize the three guarantees service policy of our products in this project.
During the warranty period, the special after-sales service manager will set up a special team with special maintenance engineers according to the after-sales situation of the project and the on-site situation of the project, formulate the after-sales plan, and submit it to the user for filing, and accept the supervision and guidance of the user and society.
Second, after-sales service after the warranty period expires
Our company promises to continue to provide follow-up repair and maintenance services for the LED display system after the warranty period expires, including:
Free long-term technical consultation and free software version upgrade.
Provide professional door-to-door service unified with the warranty period.
Provide unified hotline contact and quick response service during the warranty period.
The form of maintenance service after the warranty period is determined by both parties through consultation, and an annual warranty can be adopted, and only spare parts fees are charged; If the annual warranty method is not adopted, the corresponding fees and service fees can be charged according to the actual maintenance workload.
In order to create a famous brand, improve corporate visibility and establish corporate image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
A, product quality commitment:
1. There are quality records and test data for the manufacturing and testing of products.
2. Strictly control the testing of product performance, and deliver it for installation after it is confirmed to be qualified.
Second, the product price commitment:
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.
Third, the delivery date commitment:
1, product delivery date: as far as possible according to user requirements, if there are special requirements, it needs to be completed in advance, and our company can organize production and installation to meet user needs.
2. When the products are delivered, our company provides the following documents to users: ① Technical Maintenance Manual ② Purchased parts and manufacturer's instructions.
Four, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: In case of failure during or outside the warranty period, the maintenance personnel can arrive at the site within 12 hours after the supplier receives the notice and start the maintenance.
3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier shall be calculated at the cost price.
After the warranty period, our technicians will pay no less than two return visits every year to investigate the users' usage.
Product after-sales service commitment letter 6 1. In strict accordance with the contract requirements, provide products that meet national standards. Products with qualified quality.
2. Strictly check and control the incoming quality of raw materials, original devices and accessories.
3. Ensure that the supplied equipment has perfect processing technology and complete detection means, and the products will never leave the factory without defects.
4. The warranty period is 24 months, counting from the date when the goods pass the final acceptance. During the warranty period, due to the warranty problem of the product itself, our company is responsible for replacing the damaged parts and maintaining them free of charge; If there are quality problems caused by users, our company will send the person in charge of the technical department to come to the door for maintenance, and only charge the parts cost and maintenance fee. Outside the warranty period, provide lifetime maintenance of products.
5. In order to ensure the normal use of users, our company responds within 2 hours after receiving the fault notice and arrives at the user's site for maintenance within 4 hours; During the warranty period, all parts damaged under normal conditions shall be repaired and replaced free of charge. In addition to the free warranty period, provide product lifetime maintenance.
6. Ensure the equipment provided during transportation, loading and unloading. In case of accident, we will replace and repair it free of charge within 5 days after receiving the notice according to the damage.
7. Guarantee to provide spare parts with the same quality within 1 year after the warranty period.
8. During the whole product life cycle, we guarantee the supply of spare parts and provide corresponding maintenance services.
9. Provide lifelong free training services for products.
10. After-sales service procedures: See the training plan and after-sales service procedures.
;