Specifically, some students reported that after applying for a refund from Tanzhou Education, they encountered problems such as long refund period, insufficient refund amount and unreasonable refund method. These problems prevent students from getting the refund they deserve in time, and even some students' refund applications are rejected or delayed.
In response to these problems, Tanzhou Education said that it has been actively handling students' applications for refund of fees and has taken a series of measures to improve the refund process and service quality. At the same time, they also called on the majority of students to treat the refund issue rationally and safeguard their rights and interests through legal channels. In short, the Tanzhou education fee refund incident involves the rights and interests of some students and needs to be solved by both parties.
Institutional confusion:
1, the quality is mixed, and many problems are exposed in the field of off-campus training, which not only affects the normal teaching order of the school, but also causes the extra-curricular burden of students and increases the economic burden of families, which is not conducive to the healthy development of the whole training industry.
2. Contract disputes are the most concentrated problems reflected by consumers, which are mainly manifested in contracting services, not starting classes according to the contract, containing overlord clauses in the contract, unilaterally changing the service agreement by training institutions, and being cautious about not signing formal contracts with consumers. Among them, the problem of not refunding fees for consumers according to the contract is particularly prominent.
3. False propaganda, lack of qualifications and anxious marketing are also problems that have been criticized by consumers and caused more complaints. In practice, there are many problems such as uneven licenses of training institutions or lack of teachers' qualifications.