1. Master Plan: First, get the support and entrustment of the management to determine the basic direction. IT is necessary to clarify the strategic objectives, internal needs and IT construction of the enterprise, and determine the objectives and scope of process optimization, project team members, project budget and plan.

2. Optimize project start-up: hold a project start-up meeting, mobilize all staff, publicize and build momentum, and train the concept of internal process optimization.

3. Process description and diagnosis analysis: through the analysis of the internal and external environment of the enterprise and the customer satisfaction survey, understand the current situation of the process, describe and analyze the existing process, and get the diagnosis report through problem collection.

4. Process optimization design: establish the goal, determine the key process, clarify the improvement direction and process optimization design, initially form supporting auxiliary information, and determine the optimization scheme.

5. Supporting scheme design: collect and sort out supporting auxiliary information, adjust functional scheme and design supporting scheme.

6. Implementation: Make a detailed optimization work plan, organize its implementation and improve the supporting scheme.

7. Project evaluation: evaluate the project effect, sum up the experience of success or failure, and guide the improvement of process management.

8. Continuous improvement: observe the running state of the process, compare and analyze with the predetermined optimization goal, correct and improve the deficiencies, and make the process optimization a continuous behavior.