1. Submit a refund application to the education platform. When submitting the application, you must include the student's personal information, including the student's name, mobile phone number, study content and outline, study period, etc.

2. Review your judgment. The customer service of the education platform will carefully review the content that needs to be refunded, including whether it is consistent with the information of the students who submitted the refund application, the learning content and outline, and the learning period; If it meets the requirements, the customer service will approve the student's refund application.

3. get a refund. After the approval, according to the student's payment information, the corresponding fees will be returned to the student's corresponding account, and the flow of funds will be controlled by Alipay, WeChat payment or other payment platforms.

4. Complete the refund. After receiving the funds, students will complete the whole refund process, and then they can re-select the services of the education platform.