If the educational institution refuses to refund, consumers should negotiate with the educational institution and urge the educational institution to refund in time. If the educational institution refuses to refund, consumers can complain to the Consumer Protection Association about the educational institution, or bring a lawsuit to the court on the grounds that the educational institution has breached the contract.

legal ground

Article 39 of the Consumer Protection Law

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.