Summary of work of operation assistant Fan during probation period; I was lucky enough to join xx Company for half a year. With the careful care of leaders and the help of colleagues, he has made some progress in all aspects and completed his work well through his own efforts. This work will be briefly summarized as follows:
First, continue to strengthen study and further improve quality.
Having good product knowledge and professional quality is the prerequisite and necessary condition for doing a good job. Over the past six months, I have always placed learning in an important position and strived to improve my overall quality.
First, focus on learning product knowledge.
The second is to learn the relevant rules and regulations of the e-commerce department.
Third, under the guidance of predecessors, learn the working skills of e-commerce in practice and pay attention to collecting relevant information.
Always listen carefully to the speeches of company leaders at various meetings, draw nutrients and gain a lot; The fourth is to learn from colleagues with high theoretical level and strong business ability as much as possible, and strive to enrich themselves, enrich themselves and improve themselves. It can be said that in the past six months, I have gradually transitioned from the initial interest-oriented entry to being able to handle some things independently, and I have always had a strong interest in this job.
Second, work hard and do essential work.
My main job is customer service, and the complete workflow can be reflected in understanding the store situation, understanding the information of product shelves, customer reception, order processing, after-sales processing and evaluation management. In the early stage, it was used to collect commodity network information on Taobao platform. Customer reception can be said to be a relatively important link, and it is the direct window of our product information output. In this half year's practical operation, I have been adhering to the attitude of paying attention to details, constantly summing up my daily work, improving my communication skills, and referring to some excellent examples and experience sharing, gradually forming a daily work system, constantly updating my work skills, and checking for missing parts.
At present, we have mastered the efficient methods of order processing and statistics in the process of order fulfillment and after-sales processing, which can effectively solve the common problems in after-sales problems. For rare complicated and thorny problems, we can look at them at the first time, see how our senior colleagues handle them, and ask about the details of related production and sales, and we can solve them independently when we encounter similar problems again.
Third, the shortcomings to be improved.
I gradually grow up and mature in my study and work, but I know that I still have many shortcomings, which will become the focus of improvement at the beginning of the new year.
1, good at communication and coordination, and gradually improve their theoretical level and professional ability.
2. Overcome the impatience of youth, be down-to-earth, improve work initiative, improve time utilization, be not afraid of many things, be not afraid of small things, and improve yourself in practice.
3. Proficient in professional skills, diligent in observation and summary, and try to standardize, digitize and visualize the work summary.
Fourth, at the end of the year and the beginning of the year, the year is in spring.
1, ability learning and quality improvement is a process of innovation. With the development of the company and the expansion of the scale of the e-commerce department, it is foreseeable that more products will come out and reach a wider customer base, so the updating, learning and improvement of product knowledge is a process that needs to be adhered to all the time. For the network promotion of new products, it will be the focus of the next stage to combine existing cases and cooperate with departmental colleagues.
2. Establish a global view and strengthen compatibility development. The daily work of the e-commerce department is closely related to the production and sales departments, and the customer service work is also inseparable from the internal planning, operation and promotion of the department. Therefore, while doing a good job, individuals need to strengthen their involvement in all aspects of information, understand each responsible position, strengthen communication and make progress with each other.
3. Crisis public relations and key point control. Especially during the activities, the work content increased, and many details in e-commerce work gradually emerged. Response and handling in customer service affairs is the most direct and effective solution, so paying attention to and summarizing these key parts in previous activities will make the work more efficient; The shortcomings in previous activities have also accumulated experience and lessons. Pre-judgment and the cultivation of crisis awareness will make the work more handy.
Over the past six months, the company's atmosphere, humanistic atmosphere and working conditions have deeply attracted me. I believe I will grow up with xxx company in the new year!
Summary of probation period of operation assistant Fan I joined the company on xx, xx, XX, 20xx as an e-commerce operation specialist. Today, I finally completed the assessment of the company and can become a full member. Looking back on the two and a half months of probation, I studied hard, earnestly completed the tasks assigned to me by the company, and strictly bound myself according to the company's rules, so although I made some mistakes when I first joined the company, I didn't make any mistakes later, which was praised by the leaders. Although I know I will become a full-time employee, I know in my heart that I still have a long way to go to become a qualified operation specialist, so I want to sum up my gains and losses in this short time to help myself make progress in my future work.
First of all, the above idea
This is a new working environment for me. The work requirements and work system are very different from my previous working environment. After the initial adaptation period, I accelerated my study of the new company system. I know that if an employee wants to make great progress and good performance in the company, the most basic premise is not to make any mistakes, so I strictly use the company's requirements to restrain the behavior in the first quarter, treat the work seriously and responsibly, and dare not slack off. At the same time, I also actively learn from the Excellence of the company, just like their excellent work style. I know that a good example can not only learn and improve by himself.
Second, the above work.
As an e-commerce operation specialist, my job is to publish advertising videos of our company on major media platforms to attract customers, and then I will recommend these customers to the sales department. Only when the sales department turns this prospective customer into a formal customer can it be regarded as one of my achievements. So I want to be more attractive when making videos, so I often ask my colleagues for ideas about video production at work, and I will also strengthen my study on video production methods online. It is inevitable to use all kinds of materials when making videos. In order to prevent ourselves from taking the risk of infringement into the air, I always make my own materials in my spare time and try to avoid using online materials. Although I have accumulated a lot of unused information now, I still insist on it because I don't know when it will be useful. Preparing in advance is definitely better than handling it at that time.
Third, interpersonal communication.
Our e-commerce operation specialist not only wants you to immerse yourself in making videos, but also needs to share his own production ideas with you and get the consent of leaders and colleagues before starting to do it. Otherwise, if you work hard but fail to pass the audit or fail to meet the company's product requirements, it is equivalent to doing it in vain, so we should discuss it before making a video. This kind of work requires me to get familiar with everyone in a short time and keep close contact with everyone, so it is like this.
Summary of probation period of operation assistant Fan Wensan, xxx, joined the company in 20XX 10, and has been working in the operation department of the company for more than three months. Now I will report my work as a business assistant in the Property Operation Department to the leaders as follows:
First, perform job responsibilities
The property management department is a newly established department, and relevant business and business norms are also being drawn up. At this stage, I mainly assist the department to do the preliminary basic management work, mainly including:
1. Collect relevant business data;
2. Establish a contract management information system and input contract data;
3. Assist the department to carry out parking space marketing work and draw up parking space marketing work plan. Among them, the contract management information system has been completely established and put into use. After a period of trial, it has shown a good effect of standardized and convenient contract management, so that expired contracts can be handled in time. The first and third items are also being carried out in an orderly manner.
Second, the learning situation
In order to make up for your lack of social work experience just out of school, and to quickly integrate into the enterprise management culture with xx characteristics, on the one hand, I observed my colleagues' words and deeds, and humbly asked my colleagues for advice when I met things I didn't understand, on the other hand, I participated in the training and study of assistant property managers organized by Shenzhen Vocational Skills Training Center. After more than one month's business study, I obtained the training certificate of assistant property manager, which can be well applied to my business work.
Three. Business assumptions and recommendations
Because property management is a relatively new topic in the industry, there is no mature business model for reference in the industry at this stage. I think XX Company should start from the following aspects to build Henderson's characteristic business platform in combination with its own actual situation:
1, develop housing agency business.
Housing intermediary business has broad market prospects. XX company has its unique advantages in customer resources, information resources and property resources, but at the same time it faces the pressure of fierce market competition, tight human resources and limited cost investment. Based on the comprehensive analysis of the advantages and disadvantages of the company, I personally think that there are two ways to carry out this business:
1) Management houses with prosperous second-hand market and frequent leasing and replacement can be operated by listing, such as xx Plaza, xx Village and xx Garden. Among them, X Plaza X can build a business display platform in the business center (which can be shared with Zheng Song Ticket Center), and transfer some functions of the service center of the management office to the business center, which not only saves manpower, but also facilitates the collection of front-line business information, and can also supervise and guide relevant personnel to carry out business. And xx Village and xx Garden can be listed in the management office, and designated personnel can work part-time to carry out the pilot, and set up relevant guidance cards and business introduction cards in the park.
2) If it is difficult for the management office to build a business platform, the property management department can establish a unified business platform, and the property management contacts of each management office can provide relevant business information to the business platform of the business department, and the property management department can cooperate with professional intermediary companies to promote business through the built business platform. For example, professional companies provide customer resources and business departments provide business information for simple business cooperation, which can avoid excessive cost investment of Henderson. Henderson's business income is also extremely limited, but it can increase the business income of the management office. For example, all vacant properties in XXX ㎡( 10 month data) in Baoan Square can be revitalized, which can increase the income of management fees and central air conditioning fees.
2. Develop commercial property planning and operation business.
The rise of commercial real estate is the inevitable product of urban economic prosperity, such as commercial pedestrian streets, shoping mall, shopping centers, commercial squares, large clubs and so on. The main feature of this kind of commercial property management is that it not only attaches importance to the early planning and investment attraction of commercial projects, but also attaches great importance to the sustainable development and operation management of commercial value in the later period. The traditional property management mode is bound by daily management such as cleaning, greening, maintenance and public security. , far from meeting the requirements of pre-planning and post-operation management of such commercial properties. Even if it is a domestic property company that has developed for xx years, few property companies can win this kind of business. At present, the bottlenecks of property management companies to carry out this business are: lack of high-level operating talents, high cost of introducing high-end talents, relatively closed commercial property market and insufficient experience accumulation. But on the other hand, the market gap also means market opportunities. If the property management company provides project planning services for developers in the early stage of commercial property development, it can not only show its own strength, but also participate in the operation and management of the project in the later stage to win market opportunities.
3, the establishment of property materials (tools, parts and equipment) distribution center.
Property materials (tools, parts, equipment) are as small as a screw and as large as a machine. Can be divided into the following categories: fire facilities/supplies, cleaning supplies,/parking safety equipment, signs, work clothes/shoes and hats/gloves/masks, office supplies/culture and education, walkie-talkies/electrical appliances, decorative materials, doorbells, visual doorbells/burglar alarms, etc. Whether it is a newly established property management company or a property management company that consumes a lot of property supplies every day, it is self-evident that it takes a lot of manpower, material resources and precious time to prepare all these supplies at least in several professional markets. Therefore, if there is such a distribution center, it can distribute the above-mentioned supplies centrally according to the requirements of customers, and provide them with a series of services such as property supplies distribution, installation and use guidance, which will be very popular. Property companies with professional backgrounds have the following advantages in establishing property supplies distribution centers: 1) brand and professional advantages of property companies; 2) Understand the needs of customers; 3) Have certain customer resources, such as business contacts established by the marketing department with developers and peers; 3) In addition to supplies, provide support services such as technical guidance and consultation.
Through more than three months' work practice, I have mastered certain business skills and can make good use of them in my work. In order to do my job more attentively and practically, I hope the company leaders can give me a chance to become a regular employee, and I can hold up a sky!
Fan, the operation assistant, summed up the probation period so quickly that he has been in the company for nearly two months in a blink of an eye. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of my leaders and colleagues, I have been learning and improving my working ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work.
1. Know the company. I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.
2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.
3. Count the daily online sales data, keep abreast of the sales progress of all branches in the region, and understand the reasons for the increase or decrease of company and brand sales.
4. Colleagues get along well, but because of personal or environmental reasons, apart from the main work arrangements, there is less time to communicate with the leaders, and sometimes the implementation of the work will be affected. I will pay attention to this problem in the future and increase mutual communication.
It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came. In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am more eager to be a full-time employee here, create value for the company, and look forward to creating a better future with the company and making my modest contribution to the company.