If it is related to the refund, you can also call 123 15 to make a complaint. Protect your legitimate rights and interests. 1. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce; 2, when you are in the process of consumption, your legitimate rights and interests are violated; 3. When you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods, please call 123 15 to report complaints, which will help you mediate disputes; If economic violations are found, they will be investigated and dealt with according to law.
Legal basis: Article 20 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, business operators shall provide consumers with true and comprehensive information about the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda. Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. Business operators shall clearly mark the prices of commodities or services provided.
Article 55 Where an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.