The account number is the student's academic ID number, and the academic ID number is 8 digits. It is a unique identity of students in Beijing, and will not change because of further studies, transfer and other reasons. Please remember. (Students' initial password is 8-digit date of birth, for example, 20050809).

2. What should I do if I forget my academic ID number and password?

You can retrieve it in the following ways:

(1) Education ID number can be consulted by our class teacher or student status management teacher;

② The academic ID number is on the new student ID card;

(3) Log in to the link of "Retrieval Education ID", and you can fill in the information retrieval by yourself; In the "Reset Password" link, you can fill in the information yourself for retrieval. The main reason for the failure of password reset is that students have the same name and have typos in their names.

3. What should I do if I lose my student ID card?

Students can report the loss under the column of "My Student Registration Card" in the "Cloud Card System". After reporting the loss successfully, they can apply for a replacement card and check the progress of the replacement card.

4. What should I do if I find the card after reporting the loss?

Students can APPly for loss reporting on their own in the app. If they find the card after reporting the loss but before applying for a replacement card, they can unhook it themselves, and the card will be used normally after unhooking. Students only have two opportunities to report the loss and apply for a replacement card each semester. The third time, they need to go to the school card management teacher to apply for a replacement card. Be careful when reporting the loss!

5. There is still money in the student card, but the bus swipe failed. Why?

The student card is verified as a "valid card" and there is money in the card. However, if you fail to swipe your card while riding, there are generally the following possibilities:

(1) The student card has expired and needs to be "extended". You can postpone it yourself in the Beijing One Card APP, or you can "postpone" the bus recharge outlets online.

(2) The student card may be damaged and needs to be renewed. The balance in the old card can carry the old and new cards, and go to the Beijing bus recharge network or the Beijing one-card business hall to handle the fund refund business. Beijing bus service hotline 0 10-96 166, and Beijing one-card service hotline 0 10-96066.