Refund method of educational institutions: Select Citizen Center and Service Center on Alipay homepage, and then click 123 15 to report complaints. Finally, click I want to complain on the page, and then enter the complaint institution and complaint content to wait for the other party to handle the refund.

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

1. negotiate with the operator.

2. Request consumers' associations or other mediation organizations established according to law to mediate.

3. Complain to the relevant administrative department.

4. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

5. Bring a lawsuit to the people's court.

Educational institutions refer to places and educational administrative organs that carry out all kinds of educational work. Narrow sense refers to all kinds of schools at all levels. Broadly speaking: various types and levels of schools (such as ordinary schools and professional schools). Preschool education institutions (such as nurseries and kindergartens). Off-campus educational institutions (such as children's palaces and counseling stations).

Whether the contract signed with the educational institution is valid;

Contracts signed with educational institutions are generally valid. When concluding a contract with an educational institution, the parties concerned shall have corresponding capacity for civil rights and capacity for civil conduct. Only when the above conditions are met, its contract behavior can take legal effect. Article 143 of the Civil Code (Conditions for the Effectiveness of Civil Legal Acts) A civil legal act is valid if the following conditions are met:

1. The actor has corresponding capacity for civil conduct.

2. Meaning is truth.

3, do not violate the mandatory provisions of laws and administrative regulations, do not violate public order and good customs.