I. Advantages and values
FastCom simulated marketing customer service robot is developed on the basis of FastCom's technology for ten years. Safety, stability and product performance are strongly guaranteed. Based on FastCom's "Love Brain" technology engine, it uses core technologies such as natural language processing, intention recognition and context semantic understanding to accurately identify users' intentions and intelligently match the best solution. Through the deep learning of constantly improving the knowledge map, the robot can complete the real-time answer of the user's routine consultation, and adopt the man-machine cooperation mode to transfer the problems that the robot can't solve to the manual customer service, which greatly improves the reception efficiency of the front-end consultation.
Second, the fast business intelligent customer service robot
At present, there are many brands of robot customer service system in the market, with uneven service quality and remarkable functional effect. Among many robot customer service brands, the customer service robot simulated by FastCom has the best feedback effect from users. Since its launch in 2009, FastCom has served 360,000 enterprise users and provided intelligent customer service solutions for many industries such as technology, e-commerce, finance, education and medical care.
Third, save more than 80% of customer service manpower.
Adopt the latest intelligent customer service technology, use the robot semantic analysis and deep learning ability, integrate the industry corpus for many years, truly understand the high-frequency questions raised by customers, so as to answer them accurately and save customer service manpower to the greatest extent.
Busy peak, share the pressure of manual customer service reception;
Distinguish reception, allocate traffic resources, and receive high-quality visitors by manual customer service;
Open after leaving office to improve the utilization rate of debris time;
Work at night to avoid the loss of visitors caused by unattended at night.
Fourth, improve the conversation conversion rate by 5- 10%
Man-machine cooperation distinguishes reception, and manual customer service focuses on receiving high-quality channel visitors who click on accurate words. Visitors with low-quality channels and low-priced words are received by robots, releasing artificial energy to concentrate on receiving high-quality visitors.
Intelligent guidance, always keep the best state, second-level response, active preheating, automatic identification of visitors' intentions, talk more about guidance, eliminate visitors' vigilance and improve the rate of opening stores.
When the call of the manual customer service can't be received, the robot is separated to receive in the early stage, which relieves the receiving pressure of the customer service, effectively avoids the emotional interference caused by the long-term high-intensity work of the manual customer service, and at the same time realizes the loss of visitors and effectively saves the call loss caused by manpower.
Monitor the whole process, the robot's state and speaking skills are always in the best state, all operation records can be traced back, manual customer service monitors chat content at any time, and man-machine cooperation maximizes reception efficiency.
Constantly optimize the robot voice skills, so that the robot customer service can maintain a deep autonomous learning state for 24 hours, so that the robot customer service can gradually reach the level of high-quality consultants, maintain a high power rate, and there is no risk of loss. Prepare in advance for the risks caused by the departure of outstanding consultants in the future, and the ability of the consulting system to resist the risk of brain drain is greatly improved. With the continuous optimization and migration of pure manual customer service system to the consulting team system combining manual customer service and customer service robot, the labor cost can be reduced by 50%~80% simultaneously.
FastCom's customer service robot can not only help people share the peak traffic and receive customers independently, but also be controlled without worrying about the risk of violation. If there are new forbidden words, the enterprise can view all the forbidden words in the voice with one click, adjust the voice efficiently and flexibly, control the voice specification, and improve the enterprise benefit simultaneously.
Verb (abbreviation of verb) is suitable for industry or enterprise.
Fastcom intelligent customer service products are suitable for all kinds of industries and enterprises. At present, the users of FastCom include large, medium, small and start-up enterprises, involving many industries and fields such as medical care, education, finance and e-commerce. Whether it is customer service, sales or technical support, it is necessary to communicate with customers. At present, enterprises pay more and more attention to customer service. As long as you have this demand, FastCom can serve you.