Complain to the Education Bureau. You can also complain to the consumer association without refunding the training course. Students have the right to give up their studies. Training institutions stipulate in the contract that the fees cannot be refunded by "format clause" and "overlord clause". There can be an agreement between the training institution and the trainees, but the agreement cannot violate the relevant laws and regulations. Students or parents can provide payment basis and written materials to coordinate the refund.

"People's Republic of China (PRC) Consumer Protection Law" Article 37 A consumer association shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers. People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.

Second, the choice of education and training institutions should avoid risks from three aspects.

1. Before signing the contract, clearly understand the background, teaching staff and corporate credit of the training institution;

2. Require the training institution to sign a standardized written contract, and clearly stipulate the rights and obligations of both parties, especially the training institution's liability for breach of contract and refund conditions;

3. Keep the payment voucher and training fee receipt in advance, so as to better safeguard your rights and interests in case of disputes.

Third, what if the training institution does not refund the money?

There are several ways to solve the problem that the training institution violates your original agreement:

(1) Negotiate a refund with the agency, and both parties make concessions to reduce the consumption of time and money cost caused by litigation.

(2) If no agreement can be reached, you can bring a lawsuit to the court to show the losses caused by the agency's breach of contract, request the court to judge the agency to refund your deposit or tuition fees, and ask it to compensate for part of the liquidated damages.

(3) If you don't have a certificate, it is unreasonable for the intermediary to refund the money but deduct it. Even if you don't have a certificate, the organization must have proof of your payment, and you can't deduct money just because you lost your certificate.

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