1. Confirm whether the school name is correct: the school name is wrong or the school is not registered on the platform.

2. Contact the relevant person in charge of the school: you can contact the academic affairs office, information technology department or security office of the school to ask whether the school information has been entered into the safety education platform.

3. Confirm whether the platform supports campus: some safety education platforms only support some regions or cities, and confirm whether the campus is within the platform support scope.