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Kochi marketing has a scam. How can we protect our rights and interests in the face of such a scam?
On July 15, the CCTV 3 15 party exposed the issue of refund of fees by Hi Learning Network. In response to CCTV's roll call, Hi Learning Network made the following response:

Against CCTV? 3? 15 party? We sincerely apologize for the harm caused by our report to the relevant students. Resolution of the research group of universities: 1. The subsidiaries involved will be completely closed down for rectification immediately. Second, all departments of the company conduct strict self-examination, and once found, they will be dealt with seriously. Third, please ask relevant students to reflect the problems through the green through train ((tongdao@haixue.com) opened last year, and hope that the school will solve them with the greatest sincerity and the fastest speed. Thanks to the strict supervision of the media and all walks of life.

As a consumer, what should I do in this situation?

Rule number one. In order to standardize the acceptance of complaints and reports and protect the legitimate rights and interests of citizens, legal persons and other organizations, this system is formulated in accordance with the requirements of standardized services and relevant laws and regulations. Article 2 Complaint reporting refers to citizens, legal persons and other organizations reporting complaints to the competent industrial and commercial authorities in the form of letters, calls and visits. Article 3 Any unit or individual may complain and report violations of discipline and discipline in the city's industrial and commercial work and administrative efficiency to the supervisory organ. Article 4 Procedures for the supervision office to accept and investigate complaints and reports:

1, register. Designated personnel shall accept complaints and reports. After receiving the complaint report, you should immediately fill in the Registration Form of Complaint Report of * * Municipal Administration for Industry and Commerce, number it uniformly, and classify it according to the report. 2. Report. On the day of accepting the reported case, put forward the proposed opinions and send them to the leaders in charge of the bureau for approval. 3. transfer. Complaints and reports that are not within the jurisdiction of the administrative department for industry and commerce shall be handed over to the relevant departments for handling within five working days, and the informants shall be informed. 4. investigate. An investigation team will be formed to report the cases instructed by the leaders and handled in accordance with the trial procedures of discipline inspection and supervision cases. Generally completed within _ _ working days after receiving the report; If the situation is complicated, with the approval of the leaders, the processing period may be appropriately extended, but it shall not exceed _ _ working days. 5. Submit investigation conclusions and suggestions. After handling the case, the investigation team shall put forward the investigation conclusions and supervision suggestions within _ working days, and report to the bureau leaders for research and decision. According to the relevant regulations, investigate the administrative responsibility of the relevant responsible person; Those who violate the criminal law shall be handed over to judicial organs for legal responsibility.