2. The so-called "merchandiser" refers to the full-time personnel who follow the operation process of products (or services) according to customer orders during the operation of the enterprise, and is the hub of mutual contact between various departments within the enterprise and between the enterprise and customers.
3. Broadly defined merchandiser: the factory director, general manager and all those who work around the order and are responsible for the delivery date are merchandisers.
4. Business Documentary: Strictly speaking, it should be called "business follow-up", which is a series of activities aimed at following up customers (that is, people who intend to buy or enjoy our services or products) and concluding business contracts.
5. Production follow-up: Before the finished product is delivered to the customer, follow up the production progress and freight declaration of the finished product to ensure that the product is delivered on schedule and boarded the conveyor.
6. In a small company, merchandisers are backstage salesmen (or business supervisors), production planners (or planning supervisors), material controllers (material controllers) and buyers (or purchasing supervisors).
7. The characteristics of the merchandiser: dynamic, core, abstract, cumulative, comprehensive and jumping.
8. Dominant you: You might as well treat others as your subordinates in your mind. If you don't do what I do, the result-oriented will be responsible for the final result, and the hero will be responsible for the failure of the whole thing. There is no reason to talk about it.
9. Documentary success model: basic values: stability and reliability; Necessity, inevitability; The inevitability of growth; Investment: long-term "investment"; Every little makes a mickle, which is unstoppable; Steady development: determined to go; 99% Diligence: Seize the Throat of Destiny.
10. A successful merchandiser should play and have the following roles or abilities: 1. Negotiator; 2. Be able to work with engineers; 3. Excellent interpersonal skills;
1 1. There are three ways for customers to place orders: telephone (verbal), fax and email. Confirm the product name, specification, quantity, unit price, amount, delivery date, delivery method, unit price terms, payment method and packaging requirements.
12. Customer's packaging information generally includes inner packaging, outer packaging, labels and instructions.
13. Payment methods include T/T, L/C, D/P and D/A..
14. Making the packing list of the factory: To make the packing list, the product name, specification, quantity, number of cases, net weight, gross weight, packing size, volume, case number and wheat head should be stated first.
15. container specification selection: commonly used 6-meter containers, 12-meter containers and 12-meter containers. The best way is to conceive different container placement methods according to the container internal size and carton size, and see how many boxes of goods a container can hold.
16. The following points need to be done when reviewing documents: product name and specifications, unit price and amount, quantity, delivery date, payment method, packaging method and delivery method.
17. Screen printing is an OEM product. It is necessary to screen print the customer brand or technical parameters on the product according to the customer's requirements.
18. The ship sample is a fully packaged product sample and can be delivered to the ship.
19. The invoice is issued by the marketing department, including accounting, marketing, materials and safety.
20. After the goods leave the factory, some defective products are complained by customers, and a "return form" needs to be written to the warehouse as a receipt certificate for returning goods. Then write a customer complaint handling form to the quality assurance department to discuss the reasons and how to avoid this phenomenon.
2 1. Review content: 1. The Technology Development Department reviews the technical performance and safety, process and packaging requirements of products, determines whether it is necessary to develop products, adds corresponding molds, fixtures, measuring tools and equipment, formulates corresponding bill of materials and product process requirements, and distributes them to relevant departments according to the time specified in the review. 2. The quality control department should review the required detection ability and quality control ability of products, and whether it is necessary to prepare a quality plan. If it is necessary to prepare a quality plan, it should be determined to distribute the quality plan to the corresponding departments during the review. 3. The purchasing department reviews the purchasing ability of raw materials, purchased parts and outsourced parts required for ordering products. 4. The manufacturing department reviews the delivery date, delivery quantity and production capacity of products.
22. Five functional elements of manufacturing enterprises: sales management; Production management; Financial management; Personnel management; Material management.
23. Two production types of manufacturing enterprises: demand planning type; Order production.
24. Work characteristics of production management: 1. Take precautions: have the habit of "driving ducks to the shelves"; Do not seek perfection, gradually determine, dare to adjust their plans; Some plans are the same as the work done late, so it is cost-effective for us to do them as soon as possible. 2. Accurate and timely. 3. Overall integrity.
25. Production capacity (hereinafter referred to as production capacity) refers to the number of products that production equipment can produce in a certain period of time, and production capacity is collectively referred to as standard direct working hours.
26. Principles to be followed and factors to be considered in making production plans: the principle of delivery order; Principle of customer classification; Principle of capacity balance; Principle of technological process; Work department factors; Time factor.
27. Material control objective: timely; Suitable quality; Appropriate amount; Appropriate price; The right place.
28. General document specifying procurement requirements: procurement contract; Pattern; Standard; Model; Technical agreement.
29. Three partners of the procurement supervisor: grasping the procurement progress tracking table; Master supplier data sheet; Master the material inventory amount audit table.
30. Receiving process: goods acceptance, should be in and out of acceptance, quality first. Goods acceptance is the basis of warehouse management. Generally speaking, the acceptance of warehouse goods mainly includes four aspects: name and specification; Quantity; Quality; Voucher.
3 1 .. Generally speaking, the delivery conditions of products are: FOB (designated place of departure), FOR railway (designated place of departure), FOT truck (designated place of departure) and self-delivery (delivery from supplier's factory). The supplier shall bear Fengxian and expenses until the designated delivery point.
32. Material management skills: quantitative packaging; Differentiated card building; current account
33. The basic management goal of the production department: reducing working hours; Reduce losses; And auxiliary materials are reduced.
34. Method of working hours standard: Measure the time consumption of intermediate workers in all aspects of work with stopwatch and record and summarize. Based on the existing average production level; Get a higher level of productivity through team competition rewards, and then calculate the working hours standard.
35. Carry out 5S activities (sorting, rectifying, sweeping, cleaning and literacy), because it is the basic project to cultivate (good habits), discard (sloppy) and establish (exquisite), and it is also the premise to do a good job in quality control, improve work efficiency and reduce production costs. The essence of 5S is to be methodical, meticulous and well managed.
36. In the factory, the inspection system usually includes: incoming inspection IQC；; ; Process inspection IPQC；; ; FQC final inspection; ; Delivery inspection OQC；; Quality audit QA.
The original intention of ISO 9000 is "quality assurance system"-that is, it provides the main points, principles, norms and so on. Refers to the management methods used by enterprises to ensure the quality of their products or services. It requires an enterprise to have any systems, records, work guides, etc. Finally, it is "quality assurance". In fact, because enterprise management is a complete and interrelated whole, the management system developed from the main line of quality assurance plays an extraordinary role in the management of the whole enterprise. ? = "Quality Assurance System"+Scientific Management System+Scientific Management Guide.
38. The finished goods receipt document is not only the receipt document of finished goods inventory management (once finished goods are put into storage, the person in charge of the finished goods warehouse has the responsibility to account for their future whereabouts), but also the basis for calculating the piece-rate wage of manufacturing (assembly). If the finished product warehouse dares to accept the receipt of finished products, it can ensure that the products are correct.
39. The finished goods outbound list is the explanation of the finished goods warehouse by the responsible person. In order to ensure that the destination is reasonable and clear, the customer code/name of the finished goods outbound order cannot be blank, otherwise the system will not confirm and receive it; The finished product invoice is the basis of customer receivables, so the customer code/name can only be selected from the system, and cannot be temporarily entered by the operator. Because it is not the responsibility of the warehouse keeper to recover the payment, the customer login (selection here) must be signed and approved by the general manager.
40. There are two major items in the daily dynamic data processing in purchasing: one is to calculate the demand of materials according to orders (this is often called MRP-material demand planning); The second is the progress tracking from receiving information to materials.
4 1. Informatization process of enterprise management: resource sharing based on LAN: MIS import of international standardized management information system: introduction of ERP system based on Internet platform and e-commerce environment.
42. The guiding ideology of software design is to face the reality of enterprise management, standardize with international standardized management as a model, and then incorporate its management into computer management system through project development.
43. In factory management, there are several forces that will hinder the formation of good information transmission habits: lazy habits at work; Ignoring the importance of good information transmission; Rogues are used to consciously blocking and monopolizing information in order to achieve and maintain their monopoly and "authoritative" status; Narrow-minded people subconsciously block and monopolize information in order to achieve and maintain the rejection of others and protect themselves.
44. The beauty of watchmaking: three-dimensional transmission of information; Integrity, integrity; Both authors and readers can enjoy overlooking the trend, the information exchange space is full of human wisdom, and readers can read easily and efficiently-so the world is better.
45. The basic principle of cooperation and communication: self-confidence; Help others; Friendly; Passion; Care.
46. The importance of communication management: People exchange information through communication. In the enterprise, the enterprise is like a big machine, and good communication is like a lubricant, so that the big machine of the enterprise can run quickly. If there is a lack of good communication between supervisors and subordinates, it will undermine morale, lead to inefficient departments, and at worst, form hostility with each other. 1. Managers should build their own management prestige. 2. Respect organizational ethics. 3. Establish communication channels.
4. Establish a working relationship.
47. Terms of trade, also known as terms of trade, price terms or price-delivery terms, explain the composition of price and the division of risks, expenses and responsibilities between buyers and sellers, so as to determine the obligations of buyers and sellers in the process of delivery and receipt.
48. When taxing imported goods, improved seed tax rate can be applied: ad valorem tax, specific tax or compound tax, and ad valorem tax is the most commonly used import tax.
49. The commodity inspection clause in the contract is 1. Based on FOB quality and quantity. The basic meaning of this method is that the goods are inspected by the exporter before shipment, and the inspection certificate obtained is the final basis, and the inspection after the goods arrive in the importing country cannot be used as the basis for raising objections. 2. The arrival quality and quantity shall prevail. The basic meaning of this method is that the inspection certificate after the goods arrive in the importing country and are unloaded is the last chance, and the certificate before shipment is invalid. Based on the commodity inspection certificate at the place of shipment, the buyer has the right to reinspect the goods after they arrive at the destination. The basic meaning of this supervision method is to recognize the validity of the inspection certificates of both importers and exporters at the same time, so it is fair.
50. The bill of lading is evidence of the contract of carriage of goods by sea. 1. The bill of lading is the receipt of the goods received by the carrier or its agent. 2. The bill of lading is a document with the characteristics of real right according to which the carrier delivers the goods.
5 1. The form of a trade contract can be formal contract, confirmation, agreement, memorandum, etc. The content of the confirmation letter is simpler than the contract, and generally only includes the main trading conditions. Among them, the confirmation issued by the seller is called "sales confirmation"; The confirmation issued by the buyer is called "purchase confirmation".
52. At present, barcode labels of commodities are commonly used in sales packages: UPC, EAN.
53. Negotiable bills, also known as bill settlement, refer to the remittance standards and documents purchased by the negotiating bank from the beneficiary (exporter) according to the terms of the letter of credit, after deducting the interest and handling fees from the negotiation date to the expected receipt date, the balance is converted into RMB according to the foreign exchange rate on the negotiation date and distributed to foreign trade companies.
54. Remittance method: T/T; T/T of remittance; Remittance by draft.
55. Characteristics of letter of credit business: Letter of credit is the most widely used payment method at present, which has three characteristics: bank credit; A letter of credit is an independent document; The letter of credit business is "the sale of documents".
56. Management refers to the use of owned resources to establish process control and complete the conversion of added value (or the generation of new value). Resources include personnel, funds, equipment, technology, methods, information and time.
57. Efficiency is an extremely important part of management, which refers to the relationship between input and output. For a given input, if more output can be obtained, efficiency will be improved. Management is to minimize the cost of resources. Effectiveness-When managers achieve organizational goals, we say they are effective. Therefore, efficiency relates to the way of activities, and effect relates to the results of activities.
58. Equal chain-the straight line from the top management to the lowest management represents an equal chain, and information should be transmitted according to the equal chain.
59. Five necessary conditions for managers: mastering the relevant knowledge of handling work; Familiar with knowledge of factory responsibilities; Skills improvement; Educational skills; Interpersonal skills.
60. Four satisfactions of management communication: communication with superiors; Communicate with subordinates; Communicate with colleagues in relevant departments before and after; Communicate with yourself.
6 1. Three principles of giving orders: clear and specific; Confirm the degree of understanding; Stimulate subordinates' willingness to execute.