According to the "Enterprise Library" of Netscape, "Tanzhou Education" belongs to Hunan Tanzhou Education Network Technology Co., Ltd., which is an earlier online education institution in China. The teaching content covers office software teaching, software design, agricultural breeding, web design, graphic design, three-dimensional design, illustration, network marketing, film and television processing, photography and so on.
According to the number of effective complaints from users in online education accepted by Diannvbao (ranked by the number of complaints), "Tanzhou Education" ranked eleventh.
In addition, the case of Diannvbao, a well-known online consumer dispute mediation platform in China, accepting users' rights protection shows that there is a refund problem in Tanzhou Education. (Telephone complaint package: "Tanzhou Education" complaint area)
Case 1 "Tanzhou Education" induces loans to pay tuition fees. The quality of the course was not satisfactory and the refund was refused.
Ms. Zhang of Fujian Province claimed that she bought the original painting class of the game in Tanzhou Education on September 18, 2020, and paid a deposit of 500 yuan, which induced her to apply for a loan of 6,974 yuan to pay the tuition fee. False propaganda and propaganda are one-on-one answers from more than one class 100, and it is impossible to achieve excellent teaching in small classes. She said that the whole teaching process was broadcast live, but it was actually recorded and broadcast, and the teaching quality was very poor. What I sold before was to pay first and then sign the contract, and it was on the platform. Ms. Zhang said that before the sale, she asked if she could get a refund if she bought the course, saying that she could get a refund, but after applying for a refund, she was told that she could not get a refund if she bought it.
Case 2 "Tanzhou Education" ordered courses by stages, and the after-sales refund was blocked.
On June 20, 2020, Ms. 65438+ Jia purchased 500 appointments at Tmall Taobao in installments according to the guidance of teacher Tanzhou, and paid 5286.64 tuition fees at installment music. During the period of 65438+127 October, the refund was made only after an appointment was made in 500 yuan, but the other party kept delaying the installment of music. The other party cheated Ms. Jia halfway, and the other party has been procrastinating. Ms. Jia obviously applied for a full refund, but the official has always said that her authority cannot be refunded, and she will deduct money if she gives the course. Ms. Jia said that her authority was frozen and "Tanzhou Education" suspended her.
From 2020 to now, the online education platforms involved in the complaint handling of "Diannvbao" include Hi Learning Network, Datang Xiaoyu, Xuehui Network, Dada English, 5 1Talk Worry-Free English, Mai Tao Parent-child, fluent oral English, Acasso Foreign Education Network, Saiyou Education, Dashudian Business School, Jushi Classroom, Tanzhou Education, Hujiang Online School, Tencent Classroom and Deep Sea Education. Youdao Excellent Course, Teacher's Ethics Education, Painting Education, Qingbei Online School, He Xiaoxiang, Dui E Network, Sunflower Mom, Yunxue Education, scallop net, VipCode, EF Education, Gao Dun Education, Xuebajun 1 Dui 1, China Accounting Online School. Previously, with whom to learn, 5 1CTO College, Qinxue. com, Global Online School, Construction Education Network, Family Education Platform, deskmate 100 Learning Network, Youwei Education, Manqisi Education, Landing Education, Dexian Education, Youti Education, University Education, Tianqiao Education and One-step Education also received complaints from consumers.