Most of the reasons for the disputes over the refund of fees in educational institutions are inconsistent with expectations. Most consumers report that training institutions are suspected of false propaganda. Some discipline training institutions claim that they can greatly improve their academic performance. The classroom quality and teachers of some training institutions are quite different from those previously advertised. Some adult certificate training institutions claim that "they must pass the exam for free" and "they can get a refund if they fail the exam" ... However, even if they can find a training institution, consumers still face a series of troubles if they want to apply for a refund: some training institutions demand compensation for liquidated damages; Some have to deduct the handling fee; Some training institutions originally said that the money would arrive in a few working days, but the actual situation is often that it has not been refunded after several months. The author understands that most of these demands are sent to the local market supervision bureau, education commission and other functional departments, and they will coordinate the disposal. Others failed to coordinate, and relevant departments advised citizens to take judicial procedures to safeguard their rights.

Through in-depth investigation and analysis, the author understands that there are three main reasons for the difficulty in refunding prepaid consumption expenses: irregular contract signing, some training institutions using prepaid money for financial operations, and low illegal costs for merchants.

At present, some merchants' contracts are relatively standardized, and the way of refund is clearly stipulated. For example, after deducting a certain handling fee, the fee will be refunded according to the consumption of the course; However, it may be inconsistent with consumers' expectations and controversial. However, some merchants have no contract or refund clause in the contract, including the merchant's propaganda slogan and online page advertisement. Although it is similar to the validity of the contract, it lacks direct evidence and is more prone to disputes.

Some consumers have reported that some training institutions will use prepaid funds for financial capital operation, resulting in insufficient funds on the books, so it is not so easy for consumers to refund fees. Some bankrupt institutions are likely to have problems in the operation of funds. In addition, some training institutions will induce consumers to apply for loans on the platform when paying fees. Because it involves multiple platforms, it will be particularly difficult once you want to refund the fee. Another prominent reason for the difficulty in refunding fees is that some businesses close their doors without saying hello, which makes it impossible for consumers to refund fees. Some parents and students have reported that some training institutions can continue to operate after they are closed.

Henglue Law Firm, which has a relatively high winning rate in Beijing, focuses on contract dispute cases. After a special study of prepaid consumer dispute cases in recent years, the following seven dispute settlement cases are summarized:

1. If the purpose of the contract cannot be achieved, the consumer may propose to terminate the contract.

Two: false propaganda induces consumers, and consumers should bear punitive damages.

3. If the contract can't be fulfilled due to the company's bankruptcy, consumers can ask for a refund and compensate for the losses.

Four: the agreement of "no refund for starting classes" is invalid.

Five: If the contract is terminated for reasons other than the consumer's personal reasons and the agreement is unclear, the gift amount can offset the consumption amount.

Six: consumers' right to choose shall not be restricted on the grounds of "no refund for the termination of the contract"

VII: If the company fails to perform the contract, it shall be liable for breach of contract.

Beijing Henglue Law Firm reminds consumers that prepaid consumption generally exists in education and training, beauty salons, fitness, dance, yoga and other industries, but these industries will close down due to poor management and other reasons, leading to disputes between consumers and businesses. Some consumers will solve it through consultation in the early stage, but it is often unsatisfactory. Some consumers will complain through the Consumers Association, and it is difficult to achieve the expected results afterwards. The most powerful way to safeguard rights and the ultimate remedy is judicial procedure. 202 1, 1, 1 After the implementation of the civil law, consumers can directly bring a lawsuit to terminate the contract without notifying the operator in advance. However, after these cases go to court, if the amount is not large, they will generally be tried by small-sum quick-cut procedures, which can protect consumers' rights and interests faster and better. However, many consumers are not familiar with the judicial process or have no energy to go to court, so it is easy to miss the best opportunity to defend their rights. It is suggested that consumers who encounter disputes over the refund of fees from educational institutions should entrust professional lawyers in time to fight for their legitimate rights and interests.