1. First, submit a refund application to Yuan Zhi Education Platform. Requirements: When submitting the application, the student's personal information must be included, including the student's name, mobile phone number, study content and outline, study period, etc.

2. Second, review the judgment. The customer service of Guangzhou Yuan Zhi Education Platform will carefully review the contents that need to be refunded, including whether it is consistent with the information of the students who submitted the refund application, the learning content and outline, and the learning period; If it meets the requirements, the customer service will approve the student's refund application.

3. Then process the refund. After the approval, according to the student's payment information, the corresponding fees will be returned to the student's corresponding account, and the flow of funds will be controlled by Alipay, WeChat payment or other payment platforms.

4. Finally complete the refund. After receiving the funds, students will complete the whole refund process, and then they can re-select the services of the education platform.