Consumers' rights and interests are infringed, so they can call 123 15, or visit the website www. 123 15.cn to make a complaint. After dialing 123 15, please answer the questions according to the staff's prompts, truthfully inform the facts, reasons and requirements of the complaint, and inform yourself of your name, address, telephone number or other contact information, as well as the name, address and telephone number of the respondent.
"123 15" refers to the consumer complaint hotline and the national internet platform. 1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country. The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era. On February 28th, 20 19, official website, the State Administration of Markets of People's Republic of China (PRC) (hereinafter referred to as the State Administration of Markets) issued the Opinions of the General Administration of Markets on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.