1. If there is any dispute about the refund of fees by educational institutions, you can complain to the industrial and commercial department;

2. Lawyers do civil mediation and go through legal procedures;

3. Consumer Association Department12315;

4. By filing a civil lawsuit, you can call the police if fraud and other acts are involved.

What are the legal provisions for the refund of online courses?

The legal provisions for online course refund are as follows:

(1) If the study plan cannot be completed due to school reasons, the school will refund the remaining fees if the students request to withdraw from school;

(2) Before the start of school, if students apply for withdrawal or refund of fees due to irresistible reasons, such as the formal admission notice or enlistment notice issued by various countries' recognized academic qualifications, or due to serious diseases, unexpected casualties, special family difficulties and other legitimate reasons, the school will deduct 5% of the handling fee and refund the remaining fees;

(3) Be sure to read the contents of the agreement before signing it, and advise consumers to keep evidence of rights protection. There is a refund in the agreement. Generally, the agreement between the consumer and the merchant shall prevail (except for invalid format clauses);

(4) Students who are unable to continue their classes due to personal violation of national laws and regulations during school will not be refunded;

(five) the school shall collect fees in accordance with the fees and standards approved by the administrative department of education and other relevant departments, and use the special bills uniformly printed by the relevant departments. This bill serves as the only proof of tuition and refund.

Legal basis: Article 5 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

The function of the state to protect the legitimate rights and interests of consumers The state protects the legitimate rights and interests of consumers from infringement.

The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests.

The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.

Article 3 of the Civil Procedure Law of People's Republic of China (PRC)

The provisions of this Law shall apply to the people's courts in accepting civil lawsuits brought by citizens, legal persons, other organizations and among them because of property relations and personal relations.