(2) Service commitment is a system that, according to the functional requirements of the Bureau and various business departments, publicly promises the contents, procedures, time limits and service standards of government services to the public, takes effective measures to ensure the implementation of the commitments, and consciously accepts the supervision of the masses.
(three) the specific content of the service commitment:
1, conscientiously implement the party's line, principles, policies and instructions from superiors to ensure the smooth implementation of government decrees.
2. Ensure that students in compulsory education stage (including children of foreign investors, businessmen and migrant workers) are enrolled nearby.
3. Open the charging standards for primary and secondary schools.
4, open the general college entrance examination, high school graduation examination, adult college entrance examination, self-study examination, master registration, examination fees and standards, do not exceed the standard fees, ride fees.
5. Announce the enrollment policies and admission results of colleges and universities on time.
6. Self-study exams, college entrance examinations, employment procedures for college graduates, and transfer procedures for high school students shall be provided with "one-stop" and "one-stop" services, and shall be provided within the specified time.
7. Conditions, procedures and results of the selection, evaluation and appointment of public teachers, teachers' professional and technical post qualifications, excellent teachers, special-grade teachers and backbone teachers.
8. Publicly implement the policy of "two exemptions and one subsidy" for poor students in compulsory education stage and its results.
9, the city's primary and secondary schools "sanluan" cases and exam irregularities, fraud cases were severely punished.
10, abide by the law, serve in a civilized way, serve according to law, serve in good faith, do not shirk, extort money or abuse power for personal gain.
(four) the supervision and management of service commitment system
1, establish and strictly implement the responsibility system, and bureau leaders and department leaders are responsible for supervising the implementation of the service commitment system.
2, strengthen education and training, improve the professional quality of staff, enhance service awareness.
3. Regularly summarize and evaluate the implementation of the service commitment system, reward and punish in time, encourage the advanced and correct the bad phenomena.
4. Accept social supervision with an open mind and deal with non-compliance incidents in a timely manner. Complaints or reports can be made through the following channels:
(1) Complaint Address: Floor 2, Office Building of Education Bureau, No.36 Leping Street, Loudi City.
(2) If the handling personnel violate the provisions of the service commitment and are effective complaints after investigation, they shall be dealt with in accordance with the relevant provisions of the accountability system for dereliction of duty of Loudi Education Bureau. In order to improve the quality of service, improve work efficiency, create a window of socialized civilization, and standardize administrative law enforcement and socialized service procedures, the responsibility system of staff first asking is formulated.
(1) The employee's first inquiry responsibility system means that the person in charge of the first inquiry must start from accepting the customer's visits, calls and letters to inform the customer of the results, and provide warm, thoughtful, timely, accurate and satisfactory services to the customer.
(two) the staff who implement the first question responsibility system must meet the following standards and requirements:
1. The clerk came to our bureau to handle affairs. He asked the first clerk, no matter who he was, to answer questions enthusiastically, thoughtfully, timely, accurately and satisfactorily, and not to say "I don't know, I don't know" and refuse to answer.
2, when consulting questions, belong to the scope of their duties, must be timely and correct answer, and be responsible for the answer.
3. When the question asked by the manager does not belong to his job responsibilities or is unclear, he should take the initiative to explain patiently and guide the manager to the relevant functional departments.
(three) in the process of implementing the first question responsibility system, the following situations should be investigated.
1. If the client reflects or reports that the staff's attitude is bad, the method is simple and rude, and the image of the unit is damaged, after verification, the client should apologize publicly and make a written inspection. Repeated offenders should adjust their jobs.
2. Where the client who reports or reflects the staff's prevarication, prevarication or delay is found out, the first responsible person shall make a written inspection, and if adverse consequences are caused to the client, a corresponding fine shall be imposed according to the circumstances.
3, service object report, reflect the staff abuse of power, abuse of power for personal gain, eat, take, card, report, verified, in addition to economic punishment, shall be dealt with.
(four) the implementation of the responsibility system for the first question of the staff, the office is responsible for publishing the telephone number to the public and setting up a report box; Issue consultation cards to departments, enterprises and visiting customers regularly, collect and implement the implementation of the "first inquiry responsibility system", report in writing to the assessment team of the first inquiry responsibility system regularly, and announce the supervision and inspection results to all employees. Give praise to the staff who implement the first question responsibility system, and reward those who have made outstanding achievements.
(five) the first question responsibility system assessment team
Team leader: Zhang Dayu
Members: Feng Xueya, Sun Xinhe, Wang Zaichao, Liu (1) This system is specially formulated in order to effectively strengthen the work style construction of all staff of our bureau, improve service attitude and improve work efficiency.
(II) One-time notification refers to that when the masses go to the functional departments and subordinate units of Loudi Education Bureau's government affairs center window to handle related matters within the scope of their duties, they are returned for replacement due to incomplete procedures and materials, or they are not accepted according to the prescribed procedures and time limit for acceptance. The agent shall inform him of the acceptance procedures, materials, handling procedures and time limit at one time.
(three) the content of one-time notification
1. Laws and regulations on which matters are handled;
2. Information and certificates required for handling matters;
3. Procedures for handling matters;
4. Time limit for handling matters;
5. Reasons for agreeing or disagreeing
(four) the government center window, various functional departments, subordinate units and their staff must be familiar with their own work and business, and have the obligation to inform the masses at one time.
(five) when the person in charge of the agency informs the person in charge at one time, it can be informed orally or in writing.
(VI) window staff of the government affairs center, various functional departments and subordinate units should conscientiously fulfill the obligation of one-time notification, and those responsible for the repeated trips of the handlers due to failure to inform them at one time will be criticized, admonished, exempted from education, and disqualified from year-end assessment, depending on the seriousness of the case. (a) in order to improve administrative efficiency and public service quality, combined with the actual work of this bureau, this system is formulated.
(II) Time-limited completion system refers to the system that management (service) counterparts go to Loudi Education Bureau to handle related matters, and the handling personnel and departments should complete the required matters within the specified or promised time limit, provided that the relevant regulations, procedures and materials are complete.
(three) for immediate matters, in the case that the management (service) relative procedures are complete, the materials are complete and meet the requirements, the handling personnel shall handle them immediately.
(IV) For the business handled within a limited time, the handling personnel shall immediately review the materials and related procedures declared by the management (service) counterpart, and fill out the Notice of Commitment in the Education Window of Loudi Municipal Affairs Service Center according to the requirements of the business acceptance receipt system, indicating the bid, acceptance date, processing period, etc.
(five) the management (service) of the complaint of the relative person shall not be delayed without justifiable reasons. The examination and approval, audit matters to implement overtime reply system, examination and approval, audit matters overtime, it shall give a written reply to the applicant; The approval items shall be subject to the overtime default system. If the time limit for examination and approval is stipulated by laws and regulations, it shall be handled in accordance with the provisions.
(six) the relevant prescription affairs stipulated by the higher authorities and other horizontal departments shall be completed within the corresponding time limit in strict accordance with the relevant provisions.
(VII) Time limit for handling all kinds of business matters:No. Time limit for handling business matters (working days) 1 Approval of new majors in ordinary middle schools and vocational schools 20 2 Approval of establishment and cancellation of merger of ordinary high schools and municipal schools 10 3 Approval of educational institutions organized by social forces and other social forces in high school 150 (after the declaration at the end of the year, The following year's review and announcement) 4 Approve the establishment of training centers in vocational secondary schools and workers' schools; 20 5 Approve the establishment and change of radio and television university branches and workstations; 20 6 Approve the establishment, adjustment and closure of adult secondary schools; 20 (8) If the handling personnel violate the time-limited settlement regulations and are found to be effective complaints after investigation, they shall be handled in accordance with the relevant provisions of the Measures for the Investigation of Fault Responsibility of Loudi Education Bureau. 1, who is responsible for the implementation of the organ management system, who is responsible; Who approves, who is responsible; The management mechanism of grasping the first level and implementing it at different levels.
2, leading cadres should set an example, take the lead in setting an example, and ask cadres and workers to do it. First of all, they should do it themselves, do not abuse power for personal gain, do not exceed their authority, earnestly perform their duties, be strict with themselves, and take the lead in implementing various rules and regulations of the organs.
3, all cadres and workers should be strict with themselves, consciously abide by, exemplary implementation of various rules and regulations.
4. The office is responsible for political study and meetings, and the personnel department is responsible for attendance. The Ministry of Personnel publishes the statistics of political study attendance records every quarter. Otherwise, it will be regarded as dereliction of duty, and it will not be appraised in that year.
5. The office attendance system is implemented by the personnel department, the office, the supervision office of the discipline inspection team and the trade union. If it is not effectively implemented or abandoned halfway, it will be investigated for responsibility and will not be evaluated at the end of the year.
6. The office is responsible for implementing the document processing and security system. If the documents are not processed in time and the work is delayed for more than three times, the parties concerned may not select the outstanding ones at the end of the year, and they are in informed criticism as a whole. If the loss of confidential or top secret documents caused by poor management has a significant impact, the parties concerned shall be given relevant sanctions.
7. The personnel department is responsible for the personnel file system, appointment and dismissal of cadres and personnel deployment system. The appointment and removal of cadres, the deployment of personnel, the arrangement of college graduates, the placement of demobilized cadres and demobilized soldiers must be carried out in strict accordance with the relevant policies and regulations of the higher authorities, and the personnel department can go through the relevant procedures only after the collective study of the party group. Offenders shall be investigated for the responsibility of the handler according to the relevant party discipline and discipline regulations.
8. All departments (including secondary institutions directly under the Bureau) should report to the Bureau's discipline inspection team and supervision room in advance, and submit relevant documents and materials to the Bureau's discipline inspection team and supervision room for future reference. Otherwise, the responsibility of the manager and the relevant person in charge should be investigated.
9. The financial management system is implemented by the financial planning department and the office. Financial personnel should conscientiously perform their duties, abide by the financial system, adhere to principles, act impartially according to prescribed procedures, and dare to resist violations. Those who exceed their authority or make decisions without authorization will be investigated for their administrative and economic responsibilities.
10, all departments (including secondary institutions directly under the bureau) are not allowed to set up small coffers without permission, and all fund receipts and payments must be handled in accordance with Article 10 of financial management. Offenders shall be investigated for the responsibility of the person in charge of the department and all the money shall be recovered. In the future, superiors or relevant departments will come to our bureau for financial inspection. If it is found that the relevant departments charge fees in violation of regulations or spend money without authorization, in addition to recovering all the funds, the handling personnel are responsible for 50% of the fine, and the examination and approval leaders are responsible for 50%. The bureau does not bear any expenses.
1 1, all kinds of subsidies issued by various departments for business activities shall be filled in the work subsidy form, and the subsidies exceeding the prescribed and scope shall be collected and the responsibilities of department heads and approvers shall be investigated.
12. The office is responsible for vehicle management system, infrastructure maintenance system, property purchase management system, environmental greening and sanitation management system. If there are violations of discipline such as illegal income and expenditure, corruption and bribery, the discipline inspection, supervision and audit will find out the reasons and give disciplinary action.
13, the duty security and fire safety system is led by the office; The welfare system for cadres and workers shall be the responsibility of trade unions and personnel departments.
14, diligent and honest administration system and responsibility supervision and investigation system are led by discipline inspection and supervision, and implemented by supervision, trade union, audit, financial planning, personnel, office and other departments.
15, the responsibility supervision and investigation team is composed of discipline inspection, supervision, party committees of organs, trade unions, personnel, offices, financial planning, auditing and other departments, and regularly or irregularly supervises and inspects the implementation of the management system of organs. All departments and secondary institutions should actively cooperate, provide information realistically, and must not evade the inspection and supervision of the competent personnel. Those who know nothing or hide the truth will be regarded as their situation. Performance appraisal system is a system to evaluate and examine the work efficiency of government workers.
(1) Appraisal object: staff of all organs (institutions).
(2) Examination time: February 65438 to the following year1mid-October.
(three) the content and form of evaluation
1, based on the monthly work appraisal results.
2, combined with admonishing education and dereliction of duty.
3. Expand the democratization and scientificity of performance evaluation through personal debriefing and mass evaluation.
4, the evaluation results as organs (institutions) staff annual assessment, striving for excellence and the main basis for the selection and appointment of cadres. In order to improve the level of administrative law enforcement, consciously accept social supervision, standardize administrative law enforcement behavior, and earnestly perform legal duties, this system is formulated.
(a) the scope of law enforcement inspection: the items that our bureau has obtained administrative license according to law.
(two) the contents of law enforcement inspection:
1. Implementation of relevant laws and regulations of the project.
2. The project is not carried out according to the location, time limit and other conditions stipulated in the administrative license.
3. Whether the project has potential safety hazards and rectification.
(three) the day before the law enforcement inspection, the time, place and personnel of the inspection of the relative person of law enforcement inspection must be informed.
(four) to carry out law enforcement inspection or investigate illegal cases, law enforcement personnel shall not be less than two, should take the initiative to produce administrative law enforcement certificates, and explain the basis for law enforcement and the reasons for making specific administrative acts, so that the basis for law enforcement is open.
(five) to impose administrative punishment on units or individuals, the facts must be clear, the evidence is conclusive, the applicable laws and regulations are appropriate, the legal procedures are met, and the law enforcement procedures are open.
(six) law enforcement officers in the performance of official duties, involving state secrets and personal privacy, should be kept confidential.
(seven) law enforcement officers are not allowed to accept banquets, entertainment activities or gifts related to official duties.
(eight) law enforcement officers shall not provide opinions and tips to law enforcement counterparts, and shall not cover up or condone illegal acts.
(9) All law enforcement personnel should act in accordance with the law, enforce the law seriously, and deal with it in accordance with the party discipline, laws and regulations and the fault accountability system of Loudi Education Bureau.