(1) The reasons that affect the listening effect
Selectivity of attention. When listening, people only pay attention to what they are interested in or related to.
Differences between knowledge and experience. In listening, people can only understand what is within their own knowledge and experience, but it is difficult to understand what is beyond their own knowledge and experience.
Differences in ways of thinking. When listening, people often understand and listen to the relevant content from their own angle and way, and rarely understand it from the other side's angle and way.
Attitude. It is difficult for two people who hate each other to listen to each other.
(2) Methods to improve listening effect
Listen with the purpose of trying to find something valuable and meaningful from it. Good listeners don't care about their own interests. They always listen for some reason and purpose. Those who find something useful but fail always care about their own interests and make excuses for refusing.
Concentrate. Paying attention to the sender of information helps to understand the true meaning of the other party.
Don't interrupt each other easily when they are talking, try to let them express their complete meaning.
When the information is emotional or vague, the listener should retell the speaker's information and feelings in his own words to verify whether he understands it correctly.
There is no need to rush to give feedback. It is necessary to pause before giving feedback.
(3) feedback criteria
Feedback should be specific, preferably with examples.
Seize the opportunity of feedback. Timely feedback when the other party is in a good mood; Postpone feedback when the other party is agitated and has resistance.
Use nonverbal information appropriately and provide feedback clues.
Feedback is about things, not people.
Language uses descriptive language rather than evaluative language.