First, set the focus of the responsibility package. Focusing on the unresolved cases of letters and visits in the special treatment of revisiting letters and visits, according to the requirements of "business management, grading responsibility" and "who is in charge and who is responsible", efforts are made to resolve difficult and complicated letters and visits.

Second, set the leadership package to solve. Major, difficult and complicated letters and visits should be solved by leaders, and responsible leaders should personally implement the task and implement the "four-package" responsibility system, including grasping the situation, changing ideas, solving problems, and visiting complaints. For major and complicated cases of letters and visits, the main leaders should take the lead in handling them and directly promote the thorough solution of the problem.

Third, formulate measures to help. In-depth analysis of the case, identify the crux of the problem, and take effective measures to solve the problem. Laws, regulations and policies are clearly defined, and they will be solved at one time; For those who have reasonable demands but insist on excessive demands, we should patiently and meticulously educate, guide and straighten out our emotions while solving reasonable demands. At the same time, for their difficulties in production and life, we should call for donations, help cadres and other ways to help them solve practical problems and try to make them stop complaining.

Fourth, set up a mechanism package to investigate. Investigate key contradictions and disputes and the backlog of letters and visits once a month, establish and improve the three-level termination mechanism of handling, review and review, give full play to the role of old leaders, old party member, veteran cadres, old civil servants and social workers volunteers, and do a good job in the investigation of old petitioners and regular ideological education, psychological counseling and difficult relief.

V. Effectiveness of the supervision package. The leading bodies of the party and government should strengthen the supervision and inspection of the work of resolving the accumulated cases in this system through key guidance, coordinated dispatch and case supervision, promote the solid development of the work of resolving the accumulated cases of letters and visits, and ensure the effectiveness.