2. Equality and normality

Step 3 be absorbed

4. Ask if you don't understand

These four points are the magic weapon of effective communication, I hope I can help you!

Secondly, many training institutions have the topic of "effective communication". The following are the course contents of "Shenzhen Balanced Wisdom Management College" and "Effective Communication", which can help you understand some skills and methods to achieve effective communication!

The first part is understanding communication.

The meaning of communication

Six Significance of Effective Communication in Enterprises

Six communication channels and the principles of choosing communication channels in work

Excellent corporate communication mode: Motorola &; Toyota

Four common misunderstandings in communication

Three factors affecting communication

Five criteria for evaluating communication effect

Case discussion: mass communication &; Annoying communication

The second part is four kinds of mentality that effective communication should have.

Case study: Mutual birth is in the heart &; The mouth is the door to the soul.

One of the mentality that communication should have-respect, understanding, care, trust and appreciation.

The second mentality that communication should have-luminous body, not black hole.

One of the mentalities that communication should have-focusing on the inside or the outside

The fourth mentality that communication should have-communicating with people who are difficult to communicate is the best opportunity to improve our communication ability.

Case analysis: From a case, we can see the positive and negative effects of mentality on communication.

Part III: Ten points of human nature that need to be known for effective communication.

People want recognition.

People want to be considered as well-intentioned.

People want something in common.

If you want to handle things well, you should handle your mood first.

Emotional account: you can only withdraw it if you have a deposit.

People have two motives for taking action: pursuing happiness and avoiding pain.

There are five levels of human nature: people need high-level appreciation and low-level criticism.

What you give may not be what the other person wants.

Focus on what you want.

Different personalities, different communication.

Case exercise: Experience the wisdom of human nature in communication from ten cases.

The fourth part is fifteen skills that need to be mastered in effective communication.

Create a positive atmosphere

Multi-purpose affirmative words

Three methods of establishing affinity

Three sentences swept VAK

Perceptual response

Hypnotize three "yes"

Unidirectional/bidirectional communication

Clever use of closed/open questions

Ask more questions and listen more.

survey

Four steps of coaching communication

Push the upper pile horizontally and cut it down.

Five-step resistance elimination method

Clever word changes

Experiential teaching

Case exercise: fifteen topic communication exercises, so that students can master communication skills.

The fifth part is the application of effective communication in enterprises.

Common obstacles and communication points in communication with superiors

Common obstacles and communication points in communication with subordinates

Common obstacles and communication points in communication with parallel departments

Case discussion: On-the-spot analysis answers students' communication problems in practical work.

The main points of public speaking: demeanor on the stage &; Golden Trinity Theory