1. Basic knowledge training, 2. Workflow training, 3. Product quality training. Customer service training. Teamwork training, 6. Store management training, 7. Training evaluation and feedback.
1. Basic knowledge training
In the first stage after the new recruits join the company, they will be trained in basic knowledge. Including introducing the history, brand culture, product types and production methods of tea shops. Newcomers need to know the characteristics and positioning of milk tea shops, as well as the raw materials and formulas of various milk teas.
2. Workflow training
Next, the newcomers will receive workflow training. This includes cashier, ordering food, making milk tea and cleaning. Newcomers need to learn how to use the cashier system, how to receive customers and record orders, and how to make all kinds of milk tea accurately.
3. Product quality training
In order to ensure that the quality and taste of milk tea meet the standards, newcomers also need to receive product quality training. Including learning how to choose high-quality raw materials, how to correctly preserve and treat raw materials, and how to control the sweetness, concentration and taste of milk tea.
4. Customer service training
Customer service is an important part of tea shop, and newcomers need customer service training. This includes learning how to communicate effectively with customers, how to provide friendly and professional services, and how to deal with customer complaints and problems.
5. Teamwork training
Working in a tea shop, teamwork is very important. Newcomers need to receive teamwork training, learn how to cooperate with other employees, how to divide the work, and how to deal with emergencies and emergencies at work.
6. Store management training
For newcomers who intend to be promoted to store managers or management positions, store management training will also be conducted. Including learning how to manage inventory and purchasing, how to make scheduling plans and workflows, and how to handle daily management affairs in the store.
7. Training evaluation and feedback
In the final stage of training, newcomers will receive training assessment and feedback. Through the examination, the tea shop can evaluate the academic performance and adaptability of new people. At the same time, the store will also provide feedback and guidance to help newcomers further improve their work ability.
The training process of newcomers in tea shop includes basic knowledge training, workflow training, product quality training, customer service training, teamwork training, store management training, training assessment and feedback. Through systematic training, newcomers can master the workflow and skill requirements of tea shops, provide high-quality products and services, and make contributions to the development of tea shops.