1 Be prepared to answer the phone or make a phone call first.
In the collected information of parents, it is necessary to do specific analysis, that is, to list the potential applicants as key targets. Then you should have a thorough understanding of your organization as a whole, so that parents can answer questions quickly.
2. Prepare questions to be asked and possible questions to be asked.
The problem should be related to registration. Think about what the other person might ask, and then make a draft in your mind so that you can answer fluently. If you are actively looking for someone to call your parents, you must figure out how to let them know about your organization quickly and explain what advantages it has.
Make sure you talk less than your parents. Generally speaking, people don't like endless sales speeches, but like to ask questions according to what they need to know, so as to get the answers they want.
Ask questions in a euphemistic tone. Ask some obvious questions first to make the other person feel relaxed, so that the conversation can continue. When the other party reveals their own needs, your problem can become clear.
Listening carefully to parents' answers will lead to other problems. Even if they complain impatiently, solve their troubles patiently and let them trust you gradually.
Step 3 explain your strengths
Explain to parents the advantages of choosing this training institution, and play a guiding role in parents' final choice. Why choose our organization? What are the advantages of price or teaching equipment and facilities? What about the teaching staff? These are all references for parents to choose. Therefore, we should try our best to explain to parents what special services the organization provides, so as to win the trust of parents.
4. Close the distance with parents.
How to approach students in telephone consultation? Although you can't meet people in telephone communication, your tone and other aspects can also leave a different impression on people. In the process of telephone communication with students, we should not only be amiable, careful and patient, but also give people a sense of authority and sophistication. Only in this way can parents entrust their children to you.