The steps to retrieve the forgotten account number of the safety education platform are as follows:

1. Open the webpage of the school security platform, click "Platform account login" in the login interface, and click "Forgot account or password".

2. Use the WeChat scanning function to scan the QR code under "WeChat Scan Code Quick Search".

3. Jump to the "Forgotten Password" page of the mobile phone page, click "Get it back through identity authentication", select the corresponding identity, fill in the real name, provincial card number and the name of a class of students, and click "Next".

4. If the information is verified, you can reset the password (new password format requires: 8-20 uppercase+lowercase letters+numbers). After the reset, you can log in.

Special note: users without mobile phone or WeChat can also click "Web operation without mobile phone", and the retrieval process is the same as above. As shown in the figure:

Matters needing attention in retrieving account number on safety education platform

1. Confirm the personal information provided: When retrieving the account, you need to provide the following information: the mobile phone number or email address, ID number, real name, registration time, etc. Please provide true and effective information to ensure the accuracy of the information. If the information provided is inconsistent with the registered information, it may lead to the inability to retrieve the account.

2. Protect the security of the account: It is a sensitive operation to retrieve the account, and it is necessary to ensure the security of the account. It is suggested that you change your password in time after retrieving your account, set a complicated login password, and turn on the double verification function to improve the security of your account.

3. Keep in touch with the platform customer service: If you have any questions, please contact the platform customer service in time. If you encounter problems in the process of retrieving your account, you can communicate with the customer service staff through the contact information posted on the platform.

4. Don't disclose personal information to others: When you retrieve your account, don't provide personal information to unidentified people to avoid security risks such as theft and disclosure of personal information.