Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, it is necessary to clarify the following contents:

1. Basic information of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc.

2. Basic information of the respondent. That is, the name, address and telephone number of the defendant.

3. Time, brand, origin, specifications, quantity, price, etc.

4. The details of the damage, the time to find the problem and the time to negotiate with the operator, etc.

5. Copies of shopping vouchers, warranty cards and agreements.

The law does not clearly stipulate this educational institution, depending on whether an agreement has been signed and how it was agreed. If no agreement is signed or no agreement is signed, the corresponding fees can be refunded according to the principle of fairness.

Extended data:

Complaint request

1, within the administrative area of this Municipality;

2. There is a clear defendant;

3, there are specific complaints, facts and reasons;

4. The complainant should be an interested party in the consumer dispute;

5. The complaint period has not expired (consumers know or should know that their rights and interests have been infringed within one year);

6. Belonging to the jurisdiction of the administrative department for industry and commerce;

7. When making a complaint, a consumer shall state his name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.

8. For consumers, the most important thing is to collect all favorable vouchers;

Baidu Encyclopedia-People's Republic of China (PRC) Rights Protection Law

Baidu encyclopedia-complaints