1. Listening and understanding: Listen carefully to the views and demands of both sides and understand their positions and feelings. This is the basis for building trust and respect.

2. Remain neutral: The mediator should remain neutral, not take sides, and treat both sides fairly and equally, so as to win the trust of both sides.

3. Ask questions: Ask questions to guide both sides to think deeply about the nature and solution of the problem. This will help the two sides to discuss problems rationally and find common ground.

4. Summary and feedback: In the process of mediation, timely summary and feedback of both parties' opinions and suggestions will help deepen understanding and push both parties to reach an agreement.

5. Innovative solutions: Encourage both parties to propose innovative solutions, not limited to traditional solutions. This helps to open new ideas and find better solutions.

6. Patience and calmness: The mediation process may be full of challenges and difficulties. Mediators need to be patient and calm, and guide both sides to solve problems in a peaceful and rational way.

7. Follow the principle of voluntariness: Mediation should follow the principle of voluntariness, that is, both parties are willing to participate in mediation and accept the mediation results. The mediator cannot force either party to accept the solution.

The main role of mediation skills:

1. Promote communication between the two sides: the mediator uses appropriate language and communication skills to help the two sides communicate and understand effectively, so as to reach a consensus.

2. Relieve nervousness: Mediators can ease the nervousness of both sides, create a harmonious atmosphere and help solve problems through neutral identity and appropriate language.

3. Guide the parties to think rationally: Mediators use the skills of education, persuasion and persuasion to guide the parties to think rationally and understand their rights and obligations, thus making it easier to reach a mediation agreement.

4. Enhance mutual trust: By using mediation skills, mediators can enhance mutual trust and promote mutual benefit and win-win agreements.

5. Improve mediation efficiency: Appropriate mediation skills can help mediators understand the case and the needs of both parties faster and improve mediation efficiency.

6. Protect the rights and interests of the parties: By using mediation skills, mediators can better protect the legitimate rights and interests of the parties and avoid misconduct and misunderstanding in the mediation process.

7. Preventing disputes from escalating: Mediators can effectively prevent disputes from escalating and expanding and reduce unnecessary losses and troubles through timely mediation and intervention.

8. Promoting social harmony: Mediation, as a dispute resolution method, helps to reduce social contradictions and promote social harmony and stability.