Well, I'm an internal trainer. Let me tell you something about our system. The contents of employee training are generally divided into three categories:
The first category: mentality and ideology, accounting for10%;
The second category: skills, with basic job skills and professional job skills. 60%;
The third category: knowledge category. Have company knowledge, industry knowledge, professional knowledge, professional post knowledge and marginal knowledge. It accounts for 30%.
-Then there are different employee classifications, which can be divided into four categories: new employees, full-time employees, promoted employees and professional employees; According to the nature of work, we will be divided into service employees (mainly manual workers), departmental employees (ordinary clerks, suitable for inserting in that office), professional employees (those with professional skills, such as graphic design and planning copywriting) and management employees (referred to as "officials" for short, and accurately defined as middle-level cadres or above). Develop different training courses according to different employees or types.
This is a detailed list of new employees. This is what I did for our enterprise. I deleted something about the company copyright. You can refer to the rest:-
New employee training course
First, the four stages of training:
The first stage: quality improvement
The second stage: industry knowledge
The third stage: skill mastery
Stage IV: Report and Acceptance
Second, the necessary skills of employees: 3 recite 5 songs and 8 do 16 lessons.
(1) Recitation (3 recitations): corporate culture of the company.
(2) Songs (5 songs): corporate culture songs of the company.
(3) sign language exercises (8 exercises): 8 sign language exercises.
(4) Courses (16):
Key points: teach new students 16 class and establish "three hearts" (three hearts: confidence in the industry; Confidence in the company; Confidence in whether you can make a difference on the company platform; The second meaning: service consciousness; Brand awareness).
(1) Orientation-Management by Objectives in Life
(2) just psychological education
(3) Introduction to Ming-industry
⑷ confidant-the evolution and development of enterprises.
5] Taste-Corporate Culture
[6] Inspection-Market Analysis
(7) Remodeling-management of recruits
Politeness-workplace etiquette
Pet-name ruby promotion-commodity introduction
⑽ Self-knowledge Guide Park
⑾ Initial development-customer development
⑿ Practice-Understand the whole process of post business functions.
[13] Promotion-Understand the promotion system.
[14] Etiquette-understand business etiquette services.
⒂ selling clothes-do a good job of after-sales service.
[14] enlistment-welcome ceremony for newcomers
(5) Psychological investigation (10%): discussion, written examination and field observation.
(six) skills test (60%):
(seven) knowledge survey (40%):
(1) industry knowledge
⑵ Company knowledge
(3) product expertise
(4) Professional knowledge and operational skills
What training courses do managers need?
I know this course of Puwei Group is very good. In the learning structure of Dacheng Business Road, every class has a lesson. If you want to ask an enterprise, you must combine the content of your own business with the content of your own business.
What courses are there in enterprise internal training?
Enterprise training courses are divided into: internal training courses and open courses. Internal training is targeted training for employees of specific enterprises, including public enterprise culture and system training, as well as special skills training within enterprises. Open class is a wide range of training for multiple enterprises, not for specific enterprises. Generally, open classes are all about corporate culture and the big economic situation.
What are the contents of enterprise training for employees?
Corporate culture, company-level rules and regulations, safety system/manual, post operation requirements and post safety specifications.
What courses are there for employee training in enterprises?
The training courses for grass-roots employees include basic etiquette, employee mentality, basic sales skills, marketing strategies and so on. Basic etiquette: what is business etiquette?
Employee mentality: sunshine mentality training Wang ruqiang
Marketing strategy: experience marketing management Mou Xianhui
Basic sales skills: professional sales skills Mou Xianhui
etc
What does the new employee training include?
The following are some common trainings for new employees who have no worries at once.
First of all, introduce the business history, purpose, scale and development prospect of the enterprise, encourage employees to work actively and contribute to the prosperity of the enterprise;
Second, introduce the company's rules and regulations and job responsibilities, so that employees can consciously abide by the company's rules and regulations in their work, and all work is handled in accordance with the rules, standards, procedures and systems formulated by the company. Including: salary, bonus, allowance, insurance, vacation, medical care, promotion and transfer, transportation, accidents, complaints and other personnel regulations; Welfare plan, job description, job description, working conditions, work norms, performance standards, job evaluation mechanism, labor order and other work requirements.
Thirdly, it introduces the internal organizational structure, power system, service coordination network and process between departments, and the feedback mechanism of relevant departments. Make new employees clear the channels of information communication and suggestion submission within the enterprise, so that new employees can understand and be familiar with the functions of various departments, so as to contact relevant departments accurately in their future work and can make suggestions or complaints about problems in their work at any time;
Fourth, business training, so that new employees are familiar with and master the main skills and related information needed to complete their respective jobs, so as to quickly become competent;
5. Introduce business scope, main products, market positioning, target customers, competitive environment, etc. Enhance the market awareness of new employees;
6. Introduce the enterprise's safety measures, so that employees can know what safety work includes, how to do safety work well, how to find and deal with common problems in safety work, and improve safety awareness;
Seven. Communication of corporate culture, values and goals. Let new employees know what the enterprise opposes, encourages and pursues;
Eight, introduce the norms of employee behavior and behavior to the enterprise. Such as requirements for professional ethics, environmental order, work and rest system, expenditure regulations, contact and service terms, appearance, mental outlook, speech, dress and so on.
What are the business management training courses?
I am going to attend training recently, so I know a lot about this. The training courses of enterprise management include: CEO seminar, middle and senior management courses, internal training of enterprises, Chinese studies, marketing director classes, mergers and acquisitions classes, girls' schools and so on. Of course, different levels of talents choose different courses. The following is a course example of Shang Bo Institute of Management Science, a well-known training institution.
For business owners, they can choose the president class, such as the business elite class in Shang Bo, and adopt the teaching mode of 1+ 1, which has been upgraded for the ninth time and is very popular with students. Of course, bosses can also choose courses such as enterprise merger and reorganization, traditional culture and modern management, and practical courses for marketing directors to improve their comprehensive ability. For middle and senior talents, Shang Bo has specially set up business talents classes and marketing director practice classes.
What are the general contents of employee training?
The training of new employees should include four courses: will training, cognitive training, vocational training and skill training.
Will training
The form of will training is mainly military training, which aims to cultivate new people's hard-working spirit, simple and frugal style and team cooperation consciousness.
The length of military training needs to be determined according to the actual situation of the enterprise, but at least one week and at most one month is appropriate. There is too little time, and the new employee is over before he enters the state. Too long time will cause employees' boredom, and the cost of enterprises will increase greatly.
During military training, it is suggested that it should not be used for military training at night, but should be used for various activities to enrich life and dilute the boring feeling of military training. For example, speech contests, debate contests and small get-togethers can be held in combination with the actual situation of enterprises, which can not only strengthen the familiar communication between new employees, but also discover some outstanding talents for enterprises.
Cognitive training
Cognitive training mainly includes the general situation of the enterprise, the introduction of the main managers of the enterprise, the enterprise system, the employee code, and the promotion of corporate culture. The learning method is centralized training, and lectures are given by company managers and human resources departments. Cognitive training is mainly to help new employees understand the enterprise comprehensively and accurately, so as to find their own position in the enterprise as soon as possible.
The cognitive training lasts for 2 days. It is recommended to add 1 day to lead new employees to visit the company's factories or representative places and arrange discussions and exchanges. After the cognitive training, cognitive tests must be conducted to strengthen employees' memory and understanding of the basic knowledge of the enterprise.
Vocational training
Vocational training is to make new employees, especially students who have just left school, complete the role transformation and become a professional employee. Its contents mainly include: social etiquette, interpersonal relationship, communication and negotiation, scientific working methods, career planning, stress management and emotional control, teamwork skills, etc. The training mode is centralized training, and lecturers can conduct it internally and externally according to the actual situation of the enterprise.
It should be noted that the forms of vocational training must be diversified, and it is not appropriate to use preaching, but to use interactive methods as far as possible, so that new employees can understand what they have learned in the process of interaction, so that they can use it freely in their future work. Of course, the assessment can still be carried out at the end of vocational training, and it is recommended to adopt an open assessment method, such as examination paper or scenario simulation.
Skills training
Skills training is mainly based on the professional skills training of new employees who are about to take up their posts. Nowadays, the "tutorial system" of many enterprises is one of the manifestations of skill training.
Personally, there are two training modes for skills training: one is centralized training, that is, training new employees with the same or similar job skills requirements together can expand the spread of skills and save training costs, but communication is difficult to go deep, and centralized training is only suitable for a certain number of people; One is decentralized training, that is, skilled old employees guide new people in corresponding positions and determine the guidance responsibility system. An old employee can coach one or more new employees. But in practical work, we often combine these two training modes to make skills training better.
What are the enterprise trainings?
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Human resource training, strategic management training, procurement training, production training, logistics training, corporate culture training, business etiquette training, marketing training, sales training, employee specialization training, responsibility system training, financial management system training, etc.
According to the training method
Enterprise internal training: it is an enterprise course tailored by the training company according to the training needs of the enterprise, and the training time and place are fully flexible. In-house training is a training scheme widely adopted by the top 500 enterprises in the world. More and more domestic enterprises are beginning to realize that enterprise training can usually meet their training and development needs best.
It can be divided into company training, department training, on-the-job training, self-study and out-of-town training.
1. Company training, which is organized by the company's training management department according to the overall training plan, and the training in public parts of the whole company, such as GMP basic knowledge, pharmaceutical regulations, microbiology knowledge, 6S knowledge, QC activity knowledge, safety knowledge, etc.;
2. Departmental training: each department conducts various knowledge trainings related to the department according to the company's overall training plan, such as our company's job responsibilities and job operation methods. ;
3. On-the-job training refers to the training of employees' practical skills and mutual learning in their posts.
4, self-learning, employees take the initiative to re-learn professional knowledge, exercise operational skills.
Enterprise open class:
Enterprise open class is a training service for enterprises or individuals to improve their work skills in the form of public lectures. The crowd suitable for open class training covers all social strata, such as sales knowledge training for new recruits or senior president training with experienced experience.
Network online training:
Network training: the information revolution has had a profound impact on all fields of society. The development of society requires people to have an updated knowledge system and grasp the ever-changing times more quickly. However, the traditional education model obviously can't keep up with the pace of knowledge updating and information explosion. At the beginning of the century, education is developing towards "lifelong". As a natural carrier of information, the network will respond to the information trend through its unique function in the field of education.
According to the training responsibilities
The first category: On-the-job training, which aims to make employees meet the post requirements.
The second category: improve training and improve work performance.
The third category: development training, providing employees with training in career planning. There are10 million enterprises in China, and less than one thousandth of them provide such training.
The fourth category: humanities training, mainly in humanities, music, parenting education and clothing collocation, less than one in ten thousand.
The fifth category: outward bound training, which is an outdoor experiential training. Experiential training emphasizes that employees "feel" learning, not just listening to lectures in class. In experiential training, employees are the masters of the process. If employees feel that the course process is under their control, they will pay more attention to the process of activities-no one can be closer to their hearts than themselves. Outward bound training is also a type that enterprises prefer, which is more pragmatic.
Enterprise training experts attach great importance to employee training. High-quality training is the mother of efficient management, which shows the high evaluation and orientation of training work.
The development of enterprises can not be separated from long-term effective training, which is one of the best ways for batch manufacturing enterprises to need talents.
Bank training
Basic training mainly includes: introduction of internal situation of banks, banking business training, professional image training, etc. The main contents of this course are: strategic management, organizational behavior, human resources, corporate culture, information construction, corporate marketing, financial service planning, risk management, etc. Advanced training includes: macroeconomic analysis, policy interpretation, financial capital declaration and other special training.
outdoor training
Outward bound training combines high and low challenging elements. By training students' sense of crisis, leadership, communication, facing adversity and consulting at individual and team level, students can be improved. Outward bound training emphasizes students' "feeling" learning, not just listening to lectures in class. Research data show that the absorption of traditional classroom learning is about 25%, while the absorption of experiential learning that requires students to participate in practical operation is as high as 75%, which can convey information to students more effectively. Outward bound training is a typical outdoor experiential training.
Outward bound training in the form of experience and experience sharing has broken the traditional training mode. It is not instilling some knowledge or training some skills, but setting a special environment for you to directly participate in the whole teaching process. ......
What are the basic information of the training course?
Training is mainly divided into two parts: basic training and professional and technical training. Basic training refers to corporate culture, employee code, etc. Professional and technical training refers to the professional and technical skills of employees engaged in related work. First of all, it is necessary to determine the post responsibilities of each supervisor, team leader and monitor, and clarify their respective management scope, that is, what to do.