1. Case 1: Make sure that the entered account number and password are correct.

2. The second case: If the account number and password are correct, check whether the platform is incompatible with the browser you are currently using, and try to change the browser.

3. In the third case, there is a problem with the platform APP loading. Solution: After the original APP needs to be uninstalled, download and install a new platform APP again.

4. The fourth case: If it is still not possible to retrieve the password, it may be that there is something wrong with the database of the website, and contact the website administrator immediately.