1. Retrieve the email of account or user name: check the inbox, trash can or archive folder in the mailbox, and search for keywords, such as "safety education platform", "account number" and "user name" to find out whether you have received the email of this account. The platform will send account information or welcome email when registering, including account number and user name.

2. Retrieve by registering the mobile phone number or email address: use the mobile phone number or email address bound at the time of registration to retrieve the account. The login page will have the option of "Forgot your password" or "Retrieve your account". Please fill in the information according to the guide to verify and retrieve the account.