2. The parties can also complain to the local education bureau, which will mediate.
3. If both parties have an arbitration agreement or arbitration clause, they can go to the Arbitration Commission for arbitration.
Finally, the parties can bring a lawsuit to the people's court according to law to safeguard their legitimate rights and interests.
Infringement disputes over refund of fees by educational institutions shall be complained to consumer associations and market supervision and management departments. The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.
Legal basis:
Interim Measures for Handling Complaints and Reports in Market Supervision and Management
Twenty-fifth reports shall be handled by the market supervision and management department at or above the county level where the reported behavior occurs. Where laws and administrative regulations provide otherwise, such provisions shall prevail.
Article 26 The dispatched offices of the county-level market supervision and management departments shall handle reports in the name of the county-level market supervision and management departments within the scope of authority determined by the county-level market supervision and management departments, except those authorized by laws, regulations and rules to do so in the name of the dispatched offices.
Twenty-seventh reports to e-commerce platform operators and e-commerce operators who sell goods or provide services through self-built websites and other network services shall be handled by the market supervision and management departments at or above the county level where they live.
Reports from operators in the platform shall be handled by the market supervision and management departments at or above the county level where they actually operate. If the market supervision and management department at or above the county level in the domicile of the e-commerce platform operator receives the report first, it may also handle it.
Twenty-eighth reports of illegal advertisements published by radio, film, television, newspapers, periodicals, the Internet and other mass media shall be handled by the market supervision and management department where the advertisement publisher is located. If it is difficult for the market supervision and administration department where the advertisement publisher is located to handle the reports of advertisers and advertising operators in different places, it may transfer the reports of advertisers and advertising operators to the market supervision and administration department where the advertisers and advertising operators are located for handling.
If the market supervision and management department where the advertiser is located or where the advertising operator is located receives the report first, it may also handle it.
Reports of illegal Internet advertisements published by advertisers themselves shall be handled by the market supervision and management department where the advertisers are located.
Twenty-ninth received a report of the market supervision and management departments have no right to deal with, it shall inform the informants directly to the market supervision and management departments have the right to deal with.
Thirtieth more than two market supervision and management departments for handling authority disputes, should be resolved through consultation within seven working days from the date of the dispute; If negotiation fails, it shall be reported to the supervisory and administrative department at the next higher level of the common market to designate a handling institution.